Cancellation policy by cruise line

Cancellation policies by cruise line (thanks for visiting — we are in the process of many updates!)

Adventure Smith Explorations

A cancellation by the client must be made in writing. The date that AdventureSmith Explorations or its agents receive the letter determines the cancellation charge applicable. Cancellation fees are as follows:

Land and Internal Air Cancellations Fees per Person / Per Trip

• 91 days or more  day prior to departure;  50% of deposit
• 31-90 days or more  day prior to departure; 50% of total tour cost
• 0-30     days or more  day prior to departure; 100% of total tour cost

THE CLIENT IS STRONGLY URGED TO OBTAIN TRAVEL INSURANCE AT THE TIME OF MAKING THE BOOKING.

AmaWaterways

In the event a participant must cancel travel, notice to us must be via email, which must include a return receipt and read notation, or other writing stating clearly and correctly each passenger’s name, ship name, start and end date of the cruise and a brief statement of the reason for cancellation. Other forms of notice are not sufficient. If already issued, unused air tickets must be physically returned to us before they can be cancelled. Cancellation date is the date we receive the written cancellation notice and unused tickets. A name change or substitution of participant is also treated as a cancellation in that all cancellation charges apply.

Cancellation charges are per-person, based on the cancellation date, as follows:
more than 121 days before departure: $200 loss of deposit;
120-90 days before departure: $400 loss of deposit;
89-60 days before departure: 35% of cruise or cruise tour price;
59-30 days before departure: 50% of cruise or cruise tour price;
29-07 days before departure: 80% of cruise or cruise tour price;
6 days or less before departure: 100% of cruise or cruise tour price.

Cancellation charges also apply to additional charges for upgrades, transfers and other pre-purchased services. Protection plan premiums are non-refundable. Additional cancellation fees apply for air tickets. After travel begins, there is no refund for unused services, or unused portions of cruise or cruise/tour.

American Cruise Lines

Passengers may cancel cruise reservations by sending a written request for cancellation to American Cruise Lines, Inc., 741 Boston Post Road, Suite 200, Guilford, CT 06437. Requests for cancellation should be sent by certified or registered mail, return receipt requested. In the event of cancellation, the total amount paid for fare, minus cancellation fees of $250 per passenger, will be promptly refunded based on the date of receipt by American Cruise Lines, Inc. of the written request for cancellation, in accordance with the following schedule:

•   91 days or more prior to departure date, 100% of amount paid for fare less fees;
•  more than 46 days, but less than 90 days prior to departure date, 50% of amount paid for fare less fees;
• 45 days or less prior to departure date, no refund will be made.

The cancellation fees of $250 per passenger may be applied as a discount toward fare for a future cruise reserved with American Cruise Lines, Inc. within one year of the cancellation date. Premiums paid for the American Cruise Lines Protection Plan are non-refundable. For cancellations relating to group bookings, passengers should refer to the group booking agreement for terms and conditions.

For peace of mind, American Cruise Lines, Inc. recommends passengers purchase travel insurance that allows for a refund of fare paid up to the departure date for the cruise.

American Queen Voyages (formerly American Queen Steamboat Company and Victory Cruise Lines)

Guests who must cancel their voyage or any part of their vacation package for any reason, including medical or family reasons, are subject the cancellation fees as outlined below.  Please see the Travel Protection section from details on cancellation protection.

The American Queen Voyages reserves the right to cancel all reservations for which final payment is not received 90 days prior to the voyage Commencement Date.  All cancellations are subject to a $100 per person administrative fee.

Cancellation Policy

Alaskan Dream Cruises

Cancellation of confirmed reservations for any reason is subject to the following cancellation fee schedule:

• 90 days or more prior to departure date:  $250.00 per person
• 89 – 61 days prior to departure date:  $500.00 per person
• 60 – 31 days prior to departure date:  50% of full fare per person
• 30 – 0 days prior to departure date:  100% of full fare per person

Avalon Waterways

Booking Cancellations & Cancellation Fees:
If a booking cancellation is received by Avalon prior to the final payment date of your vacation, your non-refundable cruise deposits plus your Flex-Air deposit, Instant Purchase Air payment and service fee and/or Intra-vacation air deposit plus Travel Protection payments will be retained. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.)

Standard Cancellation Fees:

• 90-60 days prior to commencement of services: 35% of total price* plus Travel Protection payments
• 59-30 days prior to commencement of services: 50% of total price* plus Travel Protection payments
• 29-1 days prior to commencement of services: 80% of total price* plus Travel Protection payments
• On departure day and later: 100% of total price* plus Travel Protection payments

*Total price does not include Instant Purchase Air or Instant Purchase Air service fees which are non-refundable after 24-hours from purchase and will be retained in addition to the above cancellation fees. Airfare taxes are refundable however.

Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation.

Azamara Club Cruises

Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours, cancellations made prior to the first day of the CruiseTour, shall be made in accordance with the following cancellation policy: Days Prior to Departure Date:

CANCELLATION CHARGE (per person)

• 91 days or more $25.00
• 90 to 60 days 20% of Cruise Fare (or Cruise Tour Fare) excluding taxes and fees
• 59 to 30 days 50% of Cruise Fare (or Cruise Tour Fare) excluding taxes and fees
• 29 to 15 days 75% of Cruise Fare (or Cruise Tour Fare) excluding taxes and fees
• 14 days or less 100% of Cruise Fare (or Cruise TourFare) excluding taxes and fees

Blount Small Ship Adventures (formerly ACCL)

All reservations are subject to a minimum $75 per person cancellation charge. Passengers may cancel subject to the charges listed below. Cancellations must be confirmed in writing by the passenger or travel agent prior to departure to be considered valid.

Cancellation fees per person from date of departure:
60 days or more = $75
59 days – 45 days = 25% of fare
44 days – 30 days = 50% of fare
29 days – 11 days = 75% of fare
10 days or less = 100% of fare

In addition, passengers will be charged all administration costs incurred by Blount Small Ship Adventures on behalf of passenger. Administration charges may be levied for ground or air portions or other services associated with voyage or special requests and changes. There shall be no right to any refund except as stated, and Blount Small Ship Adventures shall have no obligation or liability to passengers for cancellation and/or non-use of all or a portion of a
voyage or other services, whether or not due to circumstances beyond passengers’ control. Once purchased, trip insurance is non-refundable. We strongly encourage all passengers to purchase trip insurance.

Captain Cook Cruises

Cancellation Policy strictly:

59-15days prior to sailing: 50%.

Under 15 days prior to sailing: 100%

Carnival Cruise Line

Cruise Cancellation Policy:

Length of Cruise    2, 3, 4, and 5 day cruises                                                        

Days Prior to Sailing; Departure Charge (Per Guest)
Up to 61 days; None (except for Cruise-To-Nowhere and Early Saver Fares*)          

60 to 46 days; Deposit

45 to 30 days; Deposit or 50% of Total Fare, whichever is greater
29 to 15 days; Deposit or 75% of Total Fare, whichever is greater
14 days or less; 100% of Total Fare

6 Day or longer cruises (Including Alaska and Hawaii)

Up to 76 days; None (except for Early Saver Fares*)
75 to 56 days; Deposit

55 to 30 days; Deposit or 50% of Total Fare, whichever is greater
29 to 15 days; Deposit or 75% of Total Fare, whichever is greater
14 days or less; 100% of total Fare

Europe cruises, Panama Canal cruises & Transpacific cruises 7, 9, 12, 14 & 17 day.     

Up to 91 days; None (except for Early  Saver Fares*)
90 to 56 days ; Deposit
55 to 30 days; Deposit or 50% of Total Fare, whichever is greater
29 to  15 days ; Deposit or 75% of Total Fare, whichever is greater
14 days or less; 100% of total Fare

Celebrity Cruises

Non Holiday Sailing

Days Prior to Departure Date: Days Prior to Departure Date:

For 1 TO 5 night Cruises; Cancellation charge

• 60 days or more; No charge
• 59 to 43 days; Deposit amount less taxes and fees
• 42 to 29 days; 50% of total price less taxes and fees
• 28 to 15 days; 75% of total price less taxes and fees
• 14 days or less; No refund less taxes and fees

FOR 6 night or longer cruises; Cancellation charge

• 75 days or more; No charge
• 74 to 57 days; Deposit amount less taxes and fees
• 56 to 29 days; 50% of total price less taxes and fees
• 28 to 15 days; 75% of total price less taxes and fees
• 14 days or less; No refund less taxes and fees

Holiday Sailings

Days Prior to Departure Date: Days Prior to Departure Date:

For 1 TO 5 night Cruises        Cancellation charge

• 90 days or more; No charge
• 89 to 64 days; Deposit amount less taxes and fees
• 63 to 43 days; 50% of total price less taxes and fees
• 42 to 15 days; 75% of total price less taxes and fees
• 14 days or less; No refund less taxes and fees

 FOR 6 night or longer cruises   Cancellation charge

• 90 days or more; No charge
• 89 to 64 days; Deposit amount less taxes and fees
• 63 to 43 days; 50% of total price less taxes and fees
• 42 to 22 days; 75% of total price less taxes and fees
• 21 days or less;No refund less taxes and fees

Costa Cruises

Notice of cancellations and requests for refund must be submitted in writing to: Costa Cruise Lines Inc, 200 South Park Road, Suite 200, Hollywood, FL 33021-8541. Cancellations may not be made by email. All documents (deposit receipt or passage tickets) issued by CCL must be returned before a refund can be processed. Cancellation charges, per person, will be assessed based on when cancellation notices are received as follows:

Non-Caribbean:
90 or more days prior to sailing: Full Refund
89 – 57 days prior to sailing: Deposit Amount
56 – 30 days prior to sailing: 50 percent of cruise fare
29 – 15 days prior to sailing: 75 percent of cruise fare
14 days or less prior to sailing: No refund (100 percent cancellation charge)

Caribbean:
76 or more days prior to sailing: Full Refund
75 – 57 days prior to sailing: Deposit Amount
56 – 30 days prior to sailing: 50 percent of cruise fare
29 – 15 days prior to sailing: 75 percent of cruise fare
14 days or less prior to sailing: No refund (100 percent cancellation charge)

World/Grand Cruises:
90 or more days prior to sailing: 15% of the cruise fare.
89 – 57 days prior to sailing: 25 percent of cruise
56 – 45 days prior to sailing: 50 percent of cruise fare
30 – 44 days prior to sailing: 75 percent of cruise fare
29 days or less prior to sailing: No refund (100 percent cancellation charge)

Guests must adhere to the cancellation and refund policy above. No refunds are made to persons who do not give proper notice of cancellation or fail to embark. No exceptions will be made on cancellation charges, so guests are advised to secure appropriate cancellation insurance through CCL or their travel agents.

A $50 administrative fee is charged for changes to bookings after documents have been issued.

Cancellation and administrative charges apply to both individual and group bookings.

Changes are subject to booking class availability.

Cunard Line

Note: Policies may vary for World Cruise voyages

CANCELLATION POLICY EXCEPTION.
If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your voyage or Land & Sea Holiday fare if you cancel your booking.

Disney Cruise Line

Cruise Cancellation Fees:

CATEGORIES WITH RESTRICTIONS: Reservations for Inside, Outside or Verandah Categories with Restrictions are NONREFUNDABLE and NONTRANSFERABLE. A 100% cruise cancellation fee applies from time of payment.

Cruises Less Than 10 days where Embark or Debark is U.S. Port

Cruises of 10 days or more and Cruises Less Than 10 days where Embark and Debark is non-U.S. Port

Air Cancellation Fees:

Any changes or cancellations to your Disney Cruise Line air arrangements (including, but not limited to, sail date/air travel date changes and name changes/corrections) will result in cancellation fees assessed as follows:

All Flights within North America (Including Canada)

Any Flights outside North America

Ecoventura

For: Individual bookings (1-5 passengers)

Cancellation policy –

•  Cancellations received up to 90 days prior to departure will be refunded in full except for a $250.00 per person service charge;
•  89-60 days prior to departure, the full deposit will be forfeited,
• 59-0 days prior to departure, the entire cruise rate is forfeited.

Cancellation policy for Holiday weeks (April 1-8, Dec 23-30, Dec 30-06 Jan) –

•  Cancellations received up to 180 days prior to departure will be refunded in full except for a $250.00 per person service charge;
• 179-120 days prior to departure, $500 per person will be forfeited,
• 119 to 90 days prior to departure, the full deposit will be forfeited,
• 89-0 days prior to departure, the entire cruise rate is forfeited.

For: Small group bookings (3 or more cabins excluding charter)

Cancellation policy (for 6 or more passengers excluding exclusive charter) –

• Cancellations received up to 180 days prior to departure will be refunded in full except for a $250.00 per person service charge;
• 179-120 days prior to departure – Can cancel 1 cabin with a penalty of $250 per person, additional cabins released are subject to penalty charge of $500.00 per person.
• 119-90 days prior to departure – Can cancel 1 cabin with a penalty of $250 per person, additional cabins released are subject to a penalty of $1000.00 per person
• 89-60 days prior to departure – Can cancel 1 cabin with a penalty of $500 per person, additional cabins released are subject to a penalty of $1000 per person.
• 59-0 days prior to departure – full penalty for any cancellation

For: Full exclusive charter for all weeks

Cancellation policy –

Cancellations received in writing up until 180 days prior to departure will be refunded in full except for $1500.00 service charge for seasonal and peak weeks or $3000 for holiday weeks

• 179-150 days prior to departure, cancellation incurs penalty of 100% first deposit,
• 149-120 days prior to departure, cancellation incurs penalty of 100% first deposit and 50% of second deposit.
• 119-60 days prior to departure (119-90 days on holiday weeks), cancellation incurs penalty of 100% of the first and second deposits.
•  59-0 days of departure (90-0 days on holiday weeks) cancellation incurs full penalty

Emerald Waterways

European Waterways

For individual bookings:

• More than 120 days prior to departure and subsequent to payment of the deposit, an administrative fee of $350 per passenger shall be retained,
• From 120-91 days prior to departure – the full deposit shall be retained,
• 90 days prior to departure to day of departure, or in the event of failure to embark – 100% of total fare shall be retained.

For charter bookings:

Charter deposits are non refundable,

• More than 180 days prior to departure deposits may be applied toward individual bookings on the same Vessel subject to a $350 surcharge per passenger,
• 180-121 days prior to departure – the full deposit shall be retained.
• 120 days prior to departure to day of departure, or in the event of failure to embark – 100% of total fare shall be retained.

No refunds will be given in the event of interruption or cancellation of the cruise by the Passenger after the start of travel, nor for unused portions of any package or cruise, nor for any unused sightseeing tours or meals. The Operator will not accept any liability for any claims that are not received within 30 days of the termination of the cruise week.

Farah Nile Cruises

• From 30 to 22 days prior to arrival, 25% from the cruise full rate will be charged as a cancellation fees.
• From 21 to 15 days prior to arrival, 50% from the cruise full rate will be charged as a cancellation fees.
• From 14 days till day of check in, 100% from the cruise full rate will be charged as a cancellation fees.
• ·No show on the day of check in, 100% from the cruise full rate will be charged as a cancellation fees.

Festiva Sailing Vacations

– A 25% of the total charter price is required for bookings made outside of 6 months of departure.
– A 50% deposits is required on promotionally priced bookings made outside of 6 months of departure.
– A 50% deposit is required for reservations inside 6 months of departure.
– Balance of charter amount is due 90 days prior to departure.
– A 100% deposit is required for reservations made inside 90 days of departure.

– Cancellations within 24 hours of the time the reservation is made there is no penalty.
– Cancellations up to and including 90 days of departure will pay a $300 cancellation fee/ cabin.
– Cancellations 89 days up to and including 60 days of departure date will forfeit 50% of charter price.
– Cancellations inside 60 days of departure date will forfeit the entire charter amount.

Fred.Olsen Cruise Lines

You may cancel your cruise holiday, subject to notice to Fred. Olsen Cruise Lines in writing and payment of a cancellation fee in accordance with the following scale:

The effective date of cancellation is the date of receipt by Fred. Olsen Cruise Lines of written notice to cancel.

GAP Adventures

Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request to cancel is received by the Company or its Agents will determine the cancellation fees applicable.

 Cancellation for Tours and Independent Tours: The cancellation fees are expressed hereafter as a percentage of the total tour price, excluding insurance.

• Cancellation 60 days or more before departure: Lifetime Deposit held by the Company.
• Cancellation 59-30 days before departure: 50% of cost of services booked, Lifetime Deposit held by the Company.
• Cancellation less than 30 days before departure: 100% of cost of services booked, Lifetime Deposit held by the Company.
•  Made trips may vary in cancellation policy from that detailed in this clause, and will be detailed at time of booking.

Cancellation for Expedition Trips: The cancellation fees are expressed hereafter as a percentage of the total tour price, excluding insurance.

•  Cancellation 90 days or more before departure: Lifetime Deposit held by the Company
• Cancellation 89-60 days before departure: 50% of the cost of services booked, Lifetime Deposit held by the Company
• Cancellation less than 60 days before departure: 100% of cost of services booked, Lifetime Deposit held by the Company

The Passenger may cancel the travel contract at any time prior the start of the cruise. For evidentiary reasons, it is recommended that notices of cancellation be given in writing. The notice will become effective on the date on which it is received by Hapag-Lloyd or, as the case may be, by the travel agency that made the original booking. In the event of cancellation by the Passenger, Hapag-Lloyd shall have the right to charge the following flat-rate cancellation fees to cover travel preparations made and any expenses:

• 210 days or more before the start of the cruise: US$65 per person
•  from 209th to 150th day before the start of the cruise:5% of the fare (provided this is not less than 50 Euros per person)
• from 149th to 90th day before the start of the cruise: 10% of the fare
• from 89th to 45th day before the start of the cruise: 20% of the fare
• from 44th to 30th day before the start of the cruise: 50% of the fare
• from 29th to 10th day before the start of the cruise:75% of the fare
• from 9th to 1st day before the start of the cruise: 90% of the fare.
• In case of no show or cancellation of the cruise on the departure day 95% of the fare.

Hebridean Island Cruises

 Holland America Line (HAL)

Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees:

Grand World; Grand Voyages; any Segment of a Grand World or Grand Voyage; 28+ day Hawaii, Tahiti & Marquesas; Incan Empires; Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe Transatlantic sailing; and 2013 Rotterdam Far East

120–91 days before commencing travel: an amount equal to deposit requirement;
90–76 days before commencing travel: 60% of gross fare;
75 days or less before commencing travel: 100% of gross fare.

All Holiday; Australia/New Zealand; South Pacific; Asia (Including 2014 RT Far East); Prinsendam Europe; South America/Antarctica sailings; and Rotterdam Caribbean

90–64 days before commencing travel: an amount equal to deposit requirement;
63–43 days before commencing travel: 50% of gross fare;
42–22 days before commencing travel: 75% of gross fare.
21 days or less before commencing travel: 100% of gross fare.

Caribbean (except Rotterdam); Panama Canal; Mexico; Canada & New England; Pacific Coastal; Pacific Northwest; Alaska and Alaska CruiseTours; Europe (except Prinsendam Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 27-day or less Hawaii sailings

75–57 days before commencing travel: an amount equal to deposit requirement;
56–29 days before commencing travel: 50% of gross fare;
28–16 days before commencing travel: 75% of gross fare;
15 days or less before commencing travel: 100% of gross fare.

Hurtigruten

There is no refund on online bookings which cost less than $1,340. Cancellation fees are calculated according to the following schedule for all other bookings:

Imperial River Cruises

Trip cancellation insurance is strongly recommended. Quotes and travel insurance are available from our website, which has a direct link to AccessAmerica insurance company. All requests for cancellations and refunds must be made in writing to Imperial River Cruises, signed by the local cruise director and received by Imperial River Cruises in the US, within 30 days after the end of the cruise. Refund requests for absences, missed sightseeing, meals or other unused services are not granted. The following fees will apply:

• Cancellation received 90 or more days prior to departure – $350
• Cancellation received 90-31 days prior to departure – 50% of the cruise price
• Cancellation received less than 31 days prior to departure or failure to take the cruise – no refund.

Island Cruises

Cancellation charges are based on how many days before your booked departure we receive your cancellation notice, and reflect a percentage of the total cost of your booking, not including your insurance premium. If you arranged insurance with another provider, please refer to your insurance provider for details of your cover.

Lindblad Expeditions

*$150 will be refunded in the form of a Lindblad Expeditions Travel Certificate.

This cancellation policy applies to expeditions as well as pre- or post- extensions with the exception of Denali.

The effective date of a cancellation will be the date on which your cancellation notice is received. Note: Airline cancellation policies vary by carrier, as well as the type of fare used to issue your ticket.

Any revisions you make within the cancellation penalty period, such as departure date or choice of voyage, are subject to cancellation fees.

Cancellation policy for certain longer voyages and Holiday departures may vary due to high demand for these voyages. Group cancellation policies vary.

MSC Cruises

The Passenger may cancel the Contract at any time prior to commencement of the Voyage by giving notice in writing to MSC Cruises.

Cancellation requests must be received in writing directly to MSC Cruises no less than 76 days prior to sailing date for a full refund. Requests received less than 76 days will be subject to the following charges:

• Reservations cancelled from 75 to 46 days prior to sailing — the cancellation charge is equal to the deposit amount.
• Reservations cancelled from 45 to 16 days prior to sailing – the cancellation charge is equal to 50% of the total fares, excluding taxes.
• Reservations cancelled 15 days or less prior to sailing – the cancellation charge is equal to 100% of the total fares, excluding taxes.

No refund will be permitted if a guest terminates his/her cruise after embarkation or while the cruise is in progress. Cruise contracts are non – transferable. Name changes and cruise date changes are considered reservation cancellations and are subject to the above cancellation fees.
Cancellation charges are assessed on the total fares, which include cruise fare, air-add-on, hotel packages, shore excursions and any other additional service arranged through MSC Cruises.

All pre-purchased MSC Cruises services, packages, and excursions cancelled once onboard are subject to up to 100% penalty.

Norwegian Cruise Line (NCL)

Cancellation fees for cruise, air, land and other charges will follow the schedule below and apply to all guests on the reservation. Cancellation fees for air, land and other add-on charges will apply even if the reservation is not canceled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. Cancellations must be telephoned to our Reservations Department by your travel agent. Depending on when the cruise is canceled, cancellation charges will be assessed as stated on the Cancellation Fee Schedule.

No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise. Requests for refunds must be in writing to NCL. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3-4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. NCL’s Payment and Cancellation Policy is subject to change without notice.

• Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply
• No refunds will be given on any cruise for no-shows
• No refunds will be made in the event of interruption or cancellation by any passenger after commencement of the cruise.
• Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees.
• Requests for refunds must be in writing to NCL. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. Group passenger policies may differ. NCL’s Payment and Cancellation Policy is subject to change without notice.
• No refunds will be given for any missed days of a Land Package.
• Cancellation fees for air, land and other add-on charges will apply even if the reservation is not cancelled in full.
• Gateway changes, flight date changes and name substitutions are considered cancellations, and air cancellation fees will apply. Additionally, spelling corrections may be considered cancellations.
• Name substitutions and departure date changes for cruise, land and other add-ons are considered cancellations and are subject to cancellation fees.
• Cancellation fees will begin immediately once money has been applied to the reservation.
• Once payment is applied, the reservation is subject to cancellation fees according to the below schedule.

*or deposit, whichever is higher

Oceania Cruises

You are not entitled to any refund, payment, compensation of any kind or credit for cancellation except as provided. Cancellation penalties will apply when the entire Cruise booking is cancelled and applies to all travel, products and/or services purchased, including Cruise, airfare and land arrangements. Cancellation charges are imposed regardless of resale of the Cruise, hotel or air components. We highly recommend that Guests purchase vacation protection insurance.

 The following cancellation penalties apply to cruises of 1 to 14days in length:

• 120 -91 days or more prior to departure $100 pp Administration Fee
• 90 –76days prior to departure 25% of Cruise Fare(plus any Optional facilities and Services Fees incurred)
• 75–61days prior to departure 50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
• 60–31 days prior to departure 75% of Cruise Fare(plus any Optional Facilities and Services Fees incurred)
• 30–0 days prior to departure 100% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)

The following applies to cruises of 15days in length or more:

• 180 –151 days prior to departure $100 pp Administration Fee
• 150 –121 days prior to departure25% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
• 120 -91 days prior to departure50% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
•  90-61days prior to departure75% of Cruise Fare (plus any Optional Facilities and Services Fees incurred)
• 60–0 days prior to departure100% of Cruise Fare (plus any Optional  Facilities and Services Fees incurred)

·         A 100% cancellation fee will be imposed as indicated above for nonappearance at the port of Cruise embarkation at the scheduled time of departure, or the absence of written notice. The Administration Fee may be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

The following applies to the cancellation of the Optional Facilities and Services listed below:

• Pre-/Post-Cruise Hotel Packages/ Within 45 days of cruise departure/100% fee
• Pre-/Post-Cruise Land Packages/Within 60 days of cruise departure/100% fee
• Overland Tours/Within 45 days of cruise departure/100% fee
• A La Carte Shore Excursions/Within 36 hours of tour departure/100% fee
• Unlimited Passport & Your World Packages/On or after embarkation day/100% fee
• Executive Collections/Within 36 hours of tour departure/100% fee
• Regular and Private Transfers/Within 4 days of transfer date/100% fee
• Visa Packages/Within 30 days of cruise departure/100% fee

Pandaw River Cruises

Cancellations for all or any part of the trip will not be effective until received in writing in the offices of Pandaw Cruises. Should you have to cancel, the following terms will apply:

·         Up till 60 days prior to departure your deposit.

·         From 60 days till departure, including no show, late arrival or early return, all monies paid to Pandaw Cruises.

Note: All deposits are non refundable.

Paul Gauguin

CANCELLATIONS AND REFUNDS
The following cancellation charges will apply to any cancellation by guests:

DATE OF CANCELLATION CHARGE
121 days or more prior to Departure Date:. . . . . Administrative Fee of $100 per person
120 – 91 Days Prior to Departure Date:. . . . . . .10% of Full Fare per person
90 – 61 Days Prior to Departure Date:. . . . . . . .20% of Full Fare per person
60 – 31 Days Prior to Departure Date:. . . . . . . .50% of Full Fare per person
30 – 0 Days Prior to Departure Date:. . . . . . . . 100% of Full Fare per person

For this purpose, “Departure Date” means the date the sea, air/sea or air/sea/land program first departs and “Full Fare” means the full cost of any cruise, hotel or air component purchased from PGS or PGPS. Some components may have different refund and/or cancellation policies and penalties and, if so, these will explained at time of booking.

Pearl Seas Cruises

Trip cancellation insurance is recommended and available, and allows for a full refund up to the sailing date. Certain restrictions apply. For information on insurance, contact Pearl Seas Cruises. Otherwise, cancellations, except for groups of 12 or more, are accepted with full refund, except for an administration fee, of any payments made if written cancellation is received in Guilford, CT, more than 91 days prior to sailing.

• Cancellations received in writing 90 days or closer to sailing, but more than 46 days prior to sailing, will receive a 50 percent refund of any payments made.
• Cancellations received 45 days or less prior to sailing will receive no refund.
• Pearl Seas Cruises must receive cancellations at its offices in Guilford, CT, in writing.

Written cancellations should be sent certified or registered mail, return receipt requested. Trip cancellation insurance premiums are not refundable. All cancellations will be charged an administration fee of $175.00 per person.

P & O Cruises

You may cancel your booking at any time by calling our Customer Contact Centre on 0843 374 0111 (if you have booked directly with P&O Cruises) or by contacting your travel agent. A cancellation charge will apply – the amount of which is dependent on when you cancel your booking.

• From date of booking until 91 days prior to departure the cancellation charge is the deposit you have paid. It may be possible for you to transfer your booking to another cruise holiday at this stage.
• From 90 days to 57 days prior to departure (or 90 to 42 days for World Cruise & Alaska bookings), the cancellation charge is 50% of your booking fare.
• From 56 days to 42 days prior to departure, the cancellation charge is 60% of your booking fare.
• From 41 days to 16 days prior to departure, the cancellation charge is 75% of your booking fare.
• From 15 days to 6 days prior to departure, the cancellation charge is 90% of your booking fare.
• Less than 6 days prior to departure (for fly-cruises, departure day is the date of the flight departure) or failure to embark, the cancellation charge is 100% of your booking fare.

Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities.

P & O Cruises Australia

Days Prior to departure/Cancellation charges

• 181 days or more/ Full Refund**
• 180-76 days/Deposit Amount
• 75-43 days/25% of total fare
• 42-15 days/50% of total fare
• 14 days or less/100% of total fare

Ponant

All cancellations must be in writing. The following cancellation penalties are also applicable to any hotel and/or air bookings and ground services

For all programs except expedition cruises in Antartica, Falkland Islands and South Georgia:

Days Prior to Sailing;  Departure Charge (Per Guest)

• More than 45 days; EUR 150 per person
• 45-31 days; 50% per person of full fare
• 30-21 days; 75% per person of full fare
• Less than 21 days; 100% of full fare

For expedition cruises in Antartica, Falkland Islands, and South Georgia on Le Boreal and L’Austral

Days Prior to Sailing; Departure Charge (Per Guest)

• More than 90 days; EUR 150 per person
• 90-61 days; 25% per person of full fare
• 60-46 days; 50% per person of full fare
• 45-31 days; 75% per person of full fare
• Less than 30 days; 100% of full fare

Poseidon Expeditions(formerly Expedition Cruises)

All requests for cancellation must be received in writing. Cancellations received

180 days or more prior to departure, are refunded less an administrative fee of $1000 per person. If cancellation is received between 179 days and 120 days, the deposit is forfeited. If cancellation occurs less than 120 days prior to departure, all payments are forfeited. If full payment has not yet been received, the full penalty will still apply and any unpaid balance is due immediately. To protect the traveler’s investment, we recommend that you obtain adequate trip cancellation insurance

Princess Cruises

You are required to pay a cancellation fee (including 3rd and 4th berths) if you cancel Your Cruise, Cruisetour or Cruise Plus package. Cancellation fees are based on the fare paid, excluding Government fees & taxes, transfers, fuel supplement(s), surcharges, shore & land excursions and most pre-purchased gift(s) and/or special service(s). You are not entitled to any refund, payment, compensation or credit except as otherwise provided in this Section. Any refunds will be made directly to the method of payment you used at the time of booking or your travel agent and you must receive your refund directly from these sources. You may cancel by telephone or electronic advice via a Carrier-approved Computer Reservation System, provided Carrier immediately receives written confirmation of cancellation. In such case cancellation shall be deemed effective as of the close of business Pacific Standard Time on the date you communicated such cancellation.

The amount of cancellation fee varies based on length of sailing for cruise/cruisetour and timing of cancellation for cruise/cruisetour and Cruise Plus package, as illustrated in the schedules below.

CANCELLATION POLICY EXCEPTION(S): 1. If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your deposit under any circumstance if you cancel your booking. 2. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise or Cruisetour fare if you cancel your booking.

Regent Seven Seas

Cancellation Policy:

The following cancellation charges will be assessed for all cancellations received prior to departure up to the scheduled time of departure. For all air-inclusive cruise or cruisetour packages cancelled after receipt of the airline ticket, refunds will only be processed after the return of the airline ticket. The following charges will apply to cancellations received as follows:

Cruises 14Nights or Less

·         From date of deposit to 121 days prior to vacation date: $200 per booking administration fee. This admin fee will be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

• 120-91 days prior to vacation date:15% of cruise fare per person
• 90-61 days prior to vacation date:50% of cruise fare per person
• 60-31 days prior to vacation date:75% of cruise fare per person
• 30-0 days prior to vacation date:100% of cruise fare per person

Cruises 15 Nights or Greater

·         From date of deposit to 151 days prior to vacation date: $200 per booking administration fee. This admin fee will be converted to a future cruise credit redeemable on bookings made up to 12 months after cancellation and for travel any time.

• 150-121 days prior to vacation date: 15% of cruise fare per person
• 120-91 days prior to vacation date:50% of cruise fare per person
•  90-76 days prior to vacation date:75% of cruise fare per person
• 75-0 days prior to vacation date:100% of cruise fare per person

Cancellation of Ancillary Items

• Pre-and Post -Cruise Hotel Packages Within 60days prior to departure 100% fee
• Pre-and Post -Cruise Land Packages Within 60 days prior to departure100% fee
• Pre-Bookable Adventures Ashore Within 45 days prior to departure100% fee
• Shore Excursions Within 36 hours of tour departure100% fee
• Private Transfers4 days prior to transfer100% fee
• Private Cars & Vans Within 36 hours to departure100% fee
• Visa Packages Within 60 days prior to departure100% fee
• Airfare Within 60 days prior to departure100% fee
• Air Deviation Fee When requested100% fee
• Air Supplemental Freon payment of fee100% fee
• Free Luxury Hotel Package Within 60 days prior to departure100% fee

Royal Caribbean International (RCI)

You will get a full refund if you notify at least 75 days prior to your sailing date (60 days for 3 & 4-night cruises or 90 days for holiday sailings). Consult the chart below to determine cancellation charges applicable later.

Note: No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise, therefore, the penalty period will commence one day prior to the day of sailing.

The cancellation policy applies when reserving with our US Office only. Guests should contact their local Royal Caribbean International Office or Travel Agent for full details of applicable cancellation policies.

Effective August 1, 2010, new reservations will fall under the following cancellation schedule:

* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year’s Day.

Reservations created prior to August 1, 2010 for all sailings will fall under the following cancellation schedule as follows:

* Or deposit amount, whichever is greater.
** Holiday sailings are defined as sailings that occur over Christmas and/or New Year’s Day.

Scenic Cruises

90 days and over/Loss of deposit

89-60 days/35% of tour price

59-30 days/50% of tour price

Less than 30 days/100% of tour price

Cancellation notices must be issued to Scenic in writing during office hours. A cancellation notice will not be accepted by Scenic until it is received in writing. You may also be liable to pay cancellation fees to airlines and other third parties. Any changes to your tour departure date or name changes will be deemed a cancellation and the applicable cancellation fees will apply

Sea Cloud Cruises

You may cancel your trip in writing at any time prior to commencement of travel.

Your cancellation notice shall become effective on the date received.

If one of the parties cancels the contract or if you do not start the journey, SCC may demand reasonable compensation for arrangements it has made in conjunction with the trip and for its expenses, even if SCC has not yet confirmed the trip or if you fail to begin the journey.

Flat rate claim to reimbursement consist of a processing fee of EUR 25.00 per person for cancellation of a reserved trip up to 150 days prior to commencement of travel. The following annulment fees shall arise in the event of later cancellation:

• 25% of the tour price for cancellation 149 – 50 days prior to commencement of travel;
• 35% of the tour price for cancellation 49 – 22 days prior to commencement of travel;
• 55% of the tour price for cancellation 21 – 15 days prior to commencement of travel;
• 80% of the tour price for cancellation 14 days or less prior to commencement of travel;
•  90% of the tour price for cancellation on the same day as the commencement of travel or failure to appear.

Costs that the service provider charges to SCC, e.g., empty bed fee charged by a hotel for cancellation at short notice or special fees for cruises shall be additionally invoiced in the event that individual or group trips are annulled. The traveler is free to prove to SCC that SCC has no loss or that the loss is less than the aforementioned flat rate. In this case the lower proven loss will be applied in place of the flat. SCC reserves the right to charge reimbursement fees beyond the flat rates mentioned above. In this case SCC has to verify and prove the loss, taking any expenses that have been saved and/or any other potential uses for the travel services into consideration

Seabourn

If a cancellation occurs, the following cancellation fees will be assessed:

Cruises of 31-days or less:

Cruises of 32-days or more:

The above cancellation fees apply when either the entire booking, or any portion of a booking is cancelled or transferred to an alternative sailing, and shall apply to all travel including cruise, airfare, and land arrangements. If only non-cruise components are cancelled, the guest will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, tour and ground operators or hotel properties.

Cancellation Policy Exception

If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking.

SeaDream Yacht Club

Cancellation by Guest – Standard Cancellation Policy & Fees.

• More than 120 days prior to sailing = US $ 50 per booking
• 120 – 91 days = US $ 200 per person
• 90 – 46 days = 25%
• 45 – 31 days = 50%
• 30 days or less = 100% None appearance/no written notice = 100%

Semester at Sea

All cancellations or transfers must be mailed, e-mailed, or faxed by the participant.  All funds received on a participant’s account are refundable until the 90-day payment due date for the voyage. Cancellations following the 90-day payment due date will automatically result in forfeiture of the cabin deposit regardless of name change or cabin resale, and the following fees will apply:

• Cancellation up to and including 90 days prior to the voyage – full refund to participant
• If cancelled 89-60 days prior to voyage – 25% of program fee
• If cancelled 59-45 days prior to voyage – 50% of program fee
• If cancelled 44-31 days prior to voyage – 75% of program fee
• If cancelled 30 days prior to the voyage and after 100% of program fee

After departure, no refund will be made to participants who withdraw from the program for personal reasons, student conduct code or honor code expulsion, or a reoccurrence of a medical or psychological illness that had been diagnosed prior to sailing.

If the participant leaves the voyage for documented medical reasons arising after embarkation and during the first 25 days of a Spring/Fall semester (15 days for Summer) semester, he/she may be entitled to a pro-rata refund of the program fee. No refund of any kind is made after the first 25 days of a Spring/Fall semester (15 days for Summer).

If a participant’s departure or dismissal from the program requires a return or reduction of applicable federal or institutional aid or loans, he/she is responsible for the program fees that were covered by these funds.

Silversea

If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a $200 non-refundable administrative fee will be charged per booking. This administrative fee may be converted to a future cruise credit valid for travel within 12 months from the date of the cancelled voyage.

Cruise cancellation requests received within 120 days of the initial sailing date will be subject to the following charges, regardless of suite resale:

• 120 – 91 days prior to the initial sailing date: 15% of the total cruise fare per person
• 90 – 46 days prior to the initial sailing date: 50% of the total cruise fare per person
• 45 – 31 days prior to the initial sailing date: 75% of the total cruise fare per person
• 30 – 0 days prior to the initial sailing date or non-appearance at the time of sailing: 100% of the total cruise fare per person

Note: Terms and Conditions for a Silversea World Cruise and its individual voyage segments may vary

Star Clippers

For full refund of cruise fare, notice of cancellation must be in writing and received by Star Clippers no later than 120 days prior to sailing.  If a cancellation occurs, the following charges will be assessed:

•  119-75 days prior to departure-$400 per person
• 74-60 days prior to departure-50% of cruise fare
• 59-30 days prior to departure-75% of cruise fare
• 29 days or less prior to departure-no refund

No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise

Star Cruises

In case of cancellation by the Guest after a reservation has been made, Guest may cancel by telephone or electronic advice via a Carrier approved computer reservation system, provided that written notice of the cancellation must immediately be given to and received by Carrier. Upon cancellation of any reservation by the Guest, or by Carrier for non payment or late payment of Fare, written confirmation will be sent to Guest and a cancellation charge will be payable to Carrier as set out below. The following cancellation policy applies with respect to cruise fare, cruise tour fare, air add-ons, non-commissionable Fare, shore side excursions, and pre-cruise and post-cruise package charges (“Total Charges”): For Home Port Vessel(s)

Cruise length 6 days or more/Cancellation Charges (per person)

• 45-30 days prior departure/25% of Full Fare
• 29-15 days prior departure/50% of Full Fare
• 14-08 days prior departure/75% of Full Fare
• 07 days or less/100% of Full Fare
• NoShow / No Written Notice/100% of Full Fare

Cruise length 5 days or less/Cancellation Charges (per person)

• 45-14days prior departure/25% of Full Fare
• 13-08 days prior departure/50% of Full Fare
• 07days or less/100% of Full Fare
• NoShow / No Written Notice/100% of Full Fare

 Note: Subject to change by Carrier from time to time

Tauck River Cruising

Guests choosing not to purchase Tauck’s Cruise Protection will incur cancellation penalties as follows:

• 60 days or more before departure-$600 per person
•  59-30 days before departure-50% of cost of cruise, per person
• 29-1 day before departure-Loss of 100% of cost of cruise

Time of cancellation will be when notice is received in Tauck’s Norwalk, CT office

Un-Cruise Adventures (formerly Innersea Discoveries and American Safari Cruises)

Guests who cancel their cruise for any reason, including medical or family reasons, are subject to the following cancellation fees. Please refer to the Travel Insurance section for details on cancellation penalty protection.

 Individuals:

Private Charter:

Uniworld Boutique River Cruise Collection

Cancellation Notice Received Before Tour Start Date/Cancellation Charges per person
                                      

90 days or more/$200 nonrefundable deposit
89 – 90 days/ 35% of the fare**
59 – 30 days/50% of the fare**
Less than 30 days/100% of the fare**
No Show/100% of the fare**

**Fare is defined as the cost of any cruise, land, or air element purchased from Uniworld. Port charges are fully refundable if they have been paid prior to cancelling your trip.

Cancellation Policy: Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges, per person and based upon the date of cancellation, are as shown in the box above. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For true worry-free travel, please see the Travel Protection Plan section of this brochure or visit uniworld.com. The Travel Protection Plan premium is nonrefundable once paid to Uniworld.

Variety Cruises

For full refund of cruise fare, notice of cancellation must be in writing and received by Variety Cruises no later than sixty (60) days prior to sailing. If a cancellation occurs, the following charges will apply:

• 60-31 days prior to departure: 25% of cruise fare
• 30-16 days prior to departure:  50% of cruise fare
• 15 days or less prior to departure: No refund

Refunds will normally be made to the booking party. Variety Cruises can only be responsible for refunding amounts actually received. If cancellation fees are charged by pre/post hotels, or services suppliers they will be deducted from any refund made. No refunds will be made to passengers who do not board the ship or passengers who cancel after the start of the cruise. We recommend the purchase of travel insurance.

Viking River Cruises

For any cruise booking, whether under deposit, partially paid, or paid in full and air-inclusive packages paid in full, the following travel agent- or guest-requested situations are considered cancellations and penalties will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); or changing to a promotional fare. All cancellations must be in writing. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure.

Cancellation received | Following charges will apply:
121 days or more | $100 per person
120-90 days | 15% of full fare
89-60 days | 35% of full fare
59-30 days | 50% of full fare
29-0 days | 100% of full fare

Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking.

Voyages of Discovery (formerly Discovery World Cruises)

Cancellation fees per person are as follows

• 121 or more days prior to departure, Refund of Deposit
• 120-91 days prior to departure  25% of the fare
• 90-61 days prior to departure,60% of the fare
• 60-0 days prior to departure, 100% of the fare

Windstar Cruises

A full refund (except for amounts paid for Cancellation Protection Plan) will be made for written cancellations received by Windstar Cruises at least 91 days prior to the date on which you are able to commence travel by any mode of transportation booked through Windstar Cruises (air, sea, or land). Guests who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees:

• 90-60 days before commencing travel – $500/$750 (deposit);
• 59-30 days before commencing travel – 50% of gross fare;
• 29-0 days before commencing travel – 100% of gross fare.

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Windstar Cruises can only be responsible for refunding amounts actually received by it. Travel agencies may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests. Windstar Cruises contracts are non-transferable. Name changes and departure date changes are considered reservation cancellations/re-bookings and are subject to cancellation fees. Changes require the prior approval of Windstar Cruises and may not always be possible.