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Average Customer Rating
3.6 / 53.6 / 53.6 / 53.6 / 53.6 / 5
3.6 / 5

Average Rating based on 8 Reviews
Value For Money  3.75/5  (3.75)
Cabin Design  3.38/5  (3.38)
Entertainment  3.43/5  (3.43)
Fitness Center  4.00/5  (4.00)
Food Quality  2.75/5  (2.75)
Ship Maintenance  4.63/5  (4.63)
Spa  4.33/5  (4.33)
Specialty Restaurant  2.33/5  (2.33)
Staff and Service  3.38/5  (3.38)

Compared to averages for similar items
Value For Money  3.65/5  (3.65)
Cabin Design  3.91/5  (3.91)
Entertainment  3.33/5  (3.33)
Fitness Center  3.43/5  (3.43)
Food Quality  3.35/5  (3.35)
Ship Maintenance  4.57/5  (4.57)
Spa  3.89/5  (3.89)
Specialty Restaurant  2.90/5  (2.90)
Staff and Service  3.59/5  (3.59)

 
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MSC Poesia
MSC Poesia

The MSC Poesia cruise ship: our new poem on the horizon.

Poetry is like the sea, lulling us with gentle swells and stirring the emotions. As poetry brings us pleasure the MSC Poesia will introduce a new dimension of enjoyment to a holiday on a magnificent and innovative ship. From a balcony overlooking the ocean and a star filled sky accompanied by the sounds of a Verdi aria, mingling with the samba rhythms from the poolside party ... an abundance of emotions will flow. Feelings that will turn into pleasurable memories, to be replayed, like a poet's images, time and time again.

Displaying Reviews: 1 - 8
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(Review ID: 976)
8 of 9 people found the following review helpful:
 
I had an excellent experience on MSC's Poesia. Excellent food and great service, August 6, 2013
Reviewer: heidihowell
Pros: Good value, friendly efficient staff, beautiful clean ship.
Cons: There were no cons for me.
Date of cruise: July 22nd, 2013
Departure port: Copenhagen
Region visited: Europe
Cabin category: Outside
Cabin number: 8060
Found through: AllThingCruise.com
Good for children: Yes
    
heidihowell saw things this way
Value For Money   5.00/5  (5)
Cabin Design   3.00/5  (3)
Entertainment   3.00/5  (3)
Fitness Center   5.00/5  (5)
Food Quality   4.00/5  (4)
Ship Maintenance   5.00/5  (5)
Spa   4.00/5  (4)
Specialty Restaurant   4.00/5  (4)
Staff and Service   5.00/5  (5)

I have just returned from a wonderful week-long cruise on MSC's Poesia. MSC must have made great improvements since some of the earlier reviewers, as I have nothing but high praise for the whole experience.

The ship was kept immaculately clean with wonderful cabin cleaning. The staff were extremely friendly and helpful without ever being too pushy. The food was good; maybe not French cuisine, but a great variety, and something for everyone. There was a fantastic selection of fresh fruit, and a varied selection for lunch and dinner in the self-serve buffet-style dining room. There was even a burger and fries section for the kids and any adults who like that kind of thing. The dining room service was excellent, with very speedy service, and a delightful waiter, Suatra, who remembered your interests from one day to the next. The food was better some days than others, but always good, and the two gala nights were a lot of fun. Yes, everything was announced in five languages, but this was a European cruise and there were passengers and crew from almost every country in the world. By the end of the week, we were even picking up a few words from all of the different languages. We met and made friends with people from so many different countries. Overall there was a very pleasant atmosphere on the ship, and we found the crew to be unfailingly helpful, happy and willing to please.

There were some excellent shore excursions. The Hellesylt/Geiranger fjord transfer excursion was fabulous, with a great lunch at a spectacular restaurant in the mountains. The Flam Railway excursion was also a great experience, and the lunch on that occasion was a magnificent typical Norwegian smorgesbord with delicious food and desserts.

I would totally recommend this cruise without any hesitation. It was excellent value, and created lasting wonderful memories.
 
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(Review ID: 924)
15 of 17 people found the following review helpful:
 
Overall good - with changes could be great, April 11, 2013
Reviewer: reiff0616
Pros: Very smooth boarding, clean ship, great shows for a cruise
Cons: Poor in-room ventilation - highly recommend a balcony
Date of cruise: March 30, 2013
Departure port: Port Everglades (FLL)
Region visited: Caribbean - Western
Cabin category: Balcony
Cabin number: 12055
Found through: CruiseCompete.com
Good for children: No
Good for teenagers: No
    
reiff0616 saw things this way
Value For Money   5.00/5  (5)
Cabin Design   4.00/5  (4)
Entertainment   4.00/5  (4)
Fitness Center   3.00/5  (3)
Food Quality   3.00/5  (3)
Ship Maintenance   4.00/5  (4)
Staff and Service   5.00/5  (5)

It was our first time on the Poesia. The price and itinerary are why we chose this ship/line. The food was not too good, as many would expect from a cruise. The buffet had a huge selection but it never changes. The sit down was about the same, not so good and few changes. The service in the dining room was average and took two hours to eat and often they got the wrong order - perhaps due to language differences.

The rooms were dirty/worn and often didn't get cleaned by the maid/staff. The air conditioner sucked in smoke and we were on the 12th deckr, the top full deck of cabins. I heard others with the same complaint so it was not isolated.

Another annoying thing is that every announcement including before/after the show was in 5, yes, five languages. Yes, I am an American but don't you think Spanish, English, and Italian are enough?

Speaking of shows, they were low-end Vegas-type shows, but much better than any ship I have been on before.

The (dis)embarkation was more organized than I ever remember. It took about 15 minutes to get on and 45 minutes or so to get off. When I got home I discovered that the MSC Poesia accounting department had put four different holds on my credit card, way in excess of my charges.
 
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(Review ID: 902)
7 of 7 people found the following review helpful:
 
Great value for families with children under 12 go free., March 10, 2013
Reviewer: sacleland
Pros: Grandson (11yrs) loved the kids program. We loved the food.
Cons: Entertainment in the evening shows was poor. Better artists in the bars.
Date of cruise: 12/29'2012
Departure port: Ft Lauderdale, Fla
Region visited: Caribbean - Eastern
Cabin category: Balcony
Found through: CruiseCompete.com,Cruise line website
Good for children: Yes
Good for teenagers: Yes
    
sacleland saw things this way
Value For Money   5.00/5  (5)
Cabin Design   4.00/5  (4)
Entertainment   2.00/5  (2)
Food Quality   5.00/5  (5)
Ship Maintenance   5.00/5  (5)
Spa   5.00/5  (5)
Staff and Service   4.00/5  (4)

My grandson loved this cruise. He had a ball with the other kids in the kids programs. I thought the staff for these programs were excellent and very attentive.

The evening shows were not very good compared to other cruise lines. The wait staff and cabin attendants were all very helpful. I had read where many passengers are put off by the multi languages used for all announcements but that did not bother us. We became friendly with other couples from Canada, England, and even France.

Our cruise was just after Christmas, over New Years and it was crowded with kids but that is why we were there too!

I will take my grandkids again any time.
 
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(Review ID: 872)
12 of 15 people found the following review helpful:
 
A second disappointing experience on the MSC Poesia, January 17, 2013
Reviewer: theperrys
Pros: Nice ship. Good wines suggested by the sommelier Luigi. Roomy cabin.
Cons: Food, service and accounting mistake
Date of cruise: December 2012
Departure port: FortLauderdale
Region visited: Caribbean - Southern
Cabin category: Jr. Suite
Cabin number: 11154
Found through: Travel agent's web site
    
theperrys saw things this way
Value For Money   2.00/5  (2)
Cabin Design   4.00/5  (4)
Entertainment   4.00/5  (4)
Food Quality   1.00/5  (1)
Ship Maintenance   4.00/5  (4)
Spa   4.00/5  (4)
Specialty Restaurant   2.00/5  (2)
Staff and Service   1.00/5  (1)

It was our second experience on the Poesia for the JazzFest at Sea experience. The price, cabin and itinerary were right and we enjoyed the ship. However, the food either in the dining room or buffet was either too salty or tasteless and the presentation very poor. Most of the staff did not speak or understand English.

The service in the dining room was horrendous and took 2-3 hours before everybody in our party was served and most of the time it was the wrong order. The barman was unfriendly and mixed our order with another couple and when those drinks were brought back he wanted to serve them back to us even if the couple who got them had taken a sip!

The disembarkation was very disorganized and took more than four hours so two persons in our party missed their plane. To top it off, we discovered upon our return home that the MSC Poesia accounting dept had used our credit card as a DEBIT card (!!) and we then encountered a bank fee of over $200 - we notified MSC of that mistake and requested a reimbursement but after more than five weeks still have not heard from them.

We take 3-4 cruises a year and never encountered such a disappointing experience. We definitively will not sail with MSC again.
 
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(Review ID: 766)
12 of 14 people found the following review helpful:
 
As an experienced cruiser, very disappointed in the food, menus, June 25, 2012
Reviewer: Teddylou1
Pros: Ship was new and beautiful and chose it for the ports of call in No. Europe
Cons: The food in all restaurants, and no liquor drinks served at dinner tables
Date of cruise: May 26, 2012
Departure port: Kiel, Germany
Region visited: Europe
Cabin category: Balcony
Cabin number: 12200
Found through: CruiseCompete.com
    
Teddylou1 saw things this way
Value For Money   3.00/5  (3)
Cabin Design   3.00/5  (3)
Entertainment   2.00/5  (2)
Food Quality   1.00/5  (1)
Ship Maintenance   5.00/5  (5)
Staff and Service   2.00/5  (2)

I chose this new (to me) cruise line because of the ports of call offered. The excursions were excellent, in particular, St. Petersburg, Russia.

However, I was very disappointed in the food quality and menus offered in the restaurants and did not elect to dine in the specialty restaurants because the menu was so blahhhhh and unappealing.

As an American, we are used to being able to have coffee served after dinner at the table, which was not available nor accommodated. Nor were liquor drinks available at the dinner table unless we got them ourselves. Poor service all around.

The balcony cabin was great and enjoyed very much and the service to the room was fine. The ship was beautiful inside and out and very comfortable throughout. I found most of the staff to be very accommodating and spoke very good English.

I doubt that I will sail the MSC lines again due to the food issues - although I understand from staff that when the ship reverses its itinerary and comes to Florida to sail the Caribbean, they cater more to American tastes so perhaps the food will be better and the staff more accommodating in the dining room.
 
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(Review ID: 696)
8 of 8 people found the following review helpful:
 
New ship, well-maintained, squeaky clean, friendly staff, world-class singers., December 25, 2011
Reviewer: kekap697
Pros: Whichever floats your boat.
Cons: Lack of variety on the dinner menu. Changed ship's time.
Date of cruise: 6 December 2011
Departure port: Port Everglades
Region visited: Caribbean - Southern
Cabin category: Balcony
Cabin number: 8009
Found through: CruiseCompete.com
    
kekap697 saw things this way
Value For Money   4.00/5  (4)
Cabin Design   4.00/5  (4)
Entertainment   5.00/5  (5)
Food Quality   4.00/5  (4)
Ship Maintenance   5.00/5  (5)
Staff and Service   5.00/5  (5)

$71/day for small balcony.
 
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(Review ID: 502)
4 of 4 people found the following review helpful:
 
If the price is close -- take any other cruise line, December 17, 2010
Reviewer: cheepskate
Pros: Working on-board crew
Cons: Worst customer service/accounting counters ever; supervisor refused to see me
Date of cruise: 11/28/2010 thru 12/12/2010
Departure port: Port everglades
Region visited: Caribbean - Eastern
Cabin category: Inside
Cabin number: 8026
Found through: Cruise deal website,Email newsletters
    
cheepskate saw things this way
Value For Money   4.00/5  (4)
Cabin Design   3.00/5  (3)
Food Quality   3.00/5  (3)
Ship Maintenance   4.00/5  (4)
Staff and Service   4.00/5  (4)

1-During formal "gala' dinner nights all other food options shut down.

2-All juices on board from concentrate, but they will sell you fresh squeezed OJ. 3- If you like going to the GOLDEN CORRAL on a Sunday after church, then you will love MSC.
 
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(Review ID: 446)
2 of 4 people found the following review helpful:
 
I will never take MSC cruise line again, October 28, 2010
Reviewer: tduenwald
Pros: The cleanest ship I have been on in my 25+ cruises.
Cons: Worst food, worst service and worst employees I have ever seen on my 25+ cruise
Date of cruise: Oct 16,2010
Departure port: New York
Region visited: Canada/New England
Cabin category: Balcony
Cabin number: 12178
Found through: CruiseCompete.com
Good for children: No
Good for teenagers: No
    
tduenwald saw things this way
Value For Money   2.00/5  (2)
Cabin Design   2.00/5  (2)
Entertainment   4.00/5  (4)
Fitness Center   4.00/5  (4)
Food Quality   1.00/5  (1)
Ship Maintenance   5.00/5  (5)
Specialty Restaurant   1.00/5  (1)
Staff and Service   1.00/5  (1)

The ship was well maintained and very clean. That is the only good thing good about the ship.

The food selection and preparation was one-star. The service in the dining room and buffet was one-star.

The employees all over the ship were not helpful and did not speak or understand English very well.

There was not enough time to plan your land tours because they did not let you know until after dinner what time your tours would depart the next day.

I would never take a MSC cruiuse again.
 
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