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Average Customer Rating
3.4 / 53.4 / 53.4 / 53.4 / 53.4 / 5
3.4 / 5

Average Rating based on 1 Review
Value For Money  1.00/5  (1.00)
Cabin Design  3.00/5  (3.00)
Fitness Center  2.00/5  (2.00)
Food Quality  4.00/5  (4.00)
Ship Maintenance  5.00/5  (5.00)
Spa  4.00/5  (4.00)
Specialty Restaurant  5.00/5  (5.00)
Staff and Service  3.00/5  (3.00)

Compared to averages for similar items
Value For Money  3.65/5  (3.65)
Cabin Design  3.91/5  (3.91)
Entertainment  3.33/5  (3.33)
Fitness Center  3.43/5  (3.43)
Food Quality  3.35/5  (3.35)
Ship Maintenance  4.57/5  (4.57)
Spa  3.89/5  (3.89)
Specialty Restaurant  2.90/5  (2.90)
Staff and Service  3.59/5  (3.59)

 
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MSC Magnifica
MSC Magnifica

MSC Magnifica - A magnificent Experience at sea.

MSC Magnifica features 1,275 staterooms, of which 80% are outside staterooms and 65% have a balcony. There will be 236,000 square feet of public spaces, 7 themed areas, 2 pools and 4 hot tubs, plus a 13,000-square-foot spa. Guests can select from four restaurants, including speciality dining restaurant.

The MSC Magnifica cruise ship features sophisticated and elegant decor, attention to detail, the finest in international entertainment and Italian hospitality that will ensure guests enjoy a truly 'Beautiful. Passionate. Italian.' experience as only MSC Cruises can present.

Be sure not to miss this marvelous magic experience at sea!

Displaying Reviews: 1 - 1
(Review ID: 637)
7 of 18 people found the following review helpful:
 
BEWARE!!! CHILDREN CRUISE FREE, July 29, 2011
Reviewer: dking210
Pros: Big, beautiful, modern ship with elegant decor
Cons: Children cruise free
Date of cruise: 07/16/2011
Departure port: Venice
Region visited: Europe
Cabin category: Balcony
Cabin number: 9005
Found through: CruiseCompete.com
    
dking210 saw things this way
Value For Money   1.00/5  (1)
Cabin Design   3.00/5  (3)
Fitness Center   2.00/5  (2)
Food Quality   4.00/5  (4)
Ship Maintenance   5.00/5  (5)
Spa   4.00/5  (4)
Specialty Restaurant   5.00/5  (5)
Staff and Service   3.00/5  (3)

Embarkation: Very disorganized. It took a bus, a monorail, another bus, a cramped speed boat, a good deal of walking, hundreds of stairs, and an extraordinary amount of waiting to get from Marco Polo (Venice) Airport to the ship.

From the airport to the ship it took about six hours to get to our cabin, all of which was done with four pieces of luggage. Also, there were no signs to indicate where we should go, or in which direction. The MSC bus stop was indicated by a small tent with two flags outside it that we just happened to wander past.

We were going to try to walk through the port ourselves to find the boat, I am glad we didn’t. Nothing on any of our documentation gave any directions or indications on how difficult it would be to find and there was no mention of the multiple modes of transport. My wife and I are very experienced travelers, but this portion was not for the faint of heart. Do not bring a lot of luggage.

Packages: While we were waiting for a very long time in the port, we were bombarded with sales pitches from various vendors from the ship hawking onboard items like a third world market. I will go through each and tell you why you should not buy them.

“Coffee Package”: Do not buy this! The guy said it was a coffee package, so we thought coffees were not included, so we were quick to snatch it up. Turns out it is for espresso, 14 of them! So on top of our free coffee, that we actually like, we have to drink two espressos a day, for which the staff will refuse to give you any milk. After a few very caffeinated days, we tried to give our coupons away. When our friend tried to use them, she was told that only we could use them. The whole package is not only a waste, but more frustrating than if you did not buy anything at all.

Drink Package: It seemed like the most likely package to use up, because we knew we would need a lot of alcohol to get through this cruise. You get twelve drinks, but only the bottom shelf, sugary syrup drinks. And you cannot use your coupons towards a more expensive drink. So you are forced to drink a super sugary, headache inducing, bad drink, instead of what you probably would prefer. I would strongly suggest steering clear of this drink package, unless all you plan on drinking is Bahamas Mama knockoffs the whole seven days.

Wine Package: Almost worth it...almost. It was pitched to us a bottle of wine for every dinner. They forgot to count one of those dinners, because it only had six coupons for seven nights. We had to have the house wine for the last night, which was better and less expensive than the “selection” we got with the package.

Beer Package: Did not fall for this one, and I am glad I didn’t. Only good for the one beer they had on tap, which I have never heard of, but by the standards of the rest of their packages, was most likely below par.

Water Package: How could we lose with this one? Two bottles of water a day, but bottles you drink from the room you can’t use a coupon for. So we took the hit twice before we realized we had to go downstairs and physically order them from a bar. Painful, and we had to take a bottle home in our luggage. Overall savings, about three euros, same cost of one bottle of water that we took home.

Cabin: The balcony cabin looked smaller than the picture, but sufficient for the journey, as it was just me and my wife. I would not want to try and fit a third body in there; it would be far too cramped. We saw people with cribs and cots in their rooms and they looked like little refugee camps. If you don’t have a balcony, you will have a terrible time, because it will be your only escape from the onboard chaos. Lounges: Four lounges with decors that were pretty much all the same. The only memorable lounge was the Tiger Bar because it was so ugly. They would probably be nice if they weren’t constantly inhabited by 5-16 year olds. Screaming, running, hiding and jumping on the furniture, no one was there to control them. If you are an adult in these lounges, be prepared to get treated as second class to the children. They rule this ship.

Casino: Fun, great dealers, good bartenders, surprisingly no kids. This is the quietest place on the boat, aside from the slot machines. The smoke and seediness seemed to scare the children away from this area, but it is not open all day, and can get expensive to hang out there every night.

Restaurant: Every night same table and four couples shared it with us. At first it was intimidating, but they turned out to be nice folks and was actually a nice interaction with adults every evening. Our table was surrounded by screaming children, of course, but someone put some thought and planning into placing five English speaking couples with no kids at the same table. For this I am grateful.

Oriental Restaurant: Because most days lunch is closed after you get back from port, you either have to eat on land or pay for your meals. The Oriental restaurant was a little expensive but great. Great service, great food, and quiet for the most part. For some reason a family camped out right outside the open door with four children, who were of course, running, then screaming, then crying. No one closed the door, or asked them to move along. It seems on this cruise, everyone either ignores or is numb to children with behavioral issues.

Excursion Office: Cancelled one of our excursions on the first day with no viable alternatives. They did not have enough people to go to the beach, so we had to talk to the personnel there. They were uninformed, disinterested, and could not give you one single detail or bit of information as to what the next port had to offer. Was it close to the city? How far is the beach? Are there taxis? Is it safe? Can I handle doing something on my own? This led to at least one family we saw get abandoned by a taxi driver 90 minutes away from the port, they had to beg to get on our paid for excursion bus and sit on the floor. I felt terrible for them, but they also ruined our excursion because we lost at least an hour sorting out a solution for them on our hot, sweaty, and now cramped bus. That is just one example, but I could list one for each of the five excursions.

One other particularly sneaky trick they pulled is when they increased the price of one excursion by around 50 euro per person. A total of 100 euros on top of what we already paid. When we complained, they told us to cancel it, but when we asked if we could feasibly do it on our own, we were met with disinterest and uninformed answers again. Do not expect anything from them.

Pools: Not for adults, children only. They will be in there 24/7 non-stop. They will be screaming, crying, running, jumping and splashing. This is not a large pool by the way, so the water eventually turns brown. I don’t know what from, but it does by the afternoon, so get there early. Jacuzzis will be occupied by at least five teenagers each, so you can wait your turn, but they will never get out. Bet on it.

Fitness Room: More like a closet, very small, but beautifully positioned in the front of the ship. Get there early if you want to do anything at all.

Room Service: Very attentive, polite, and cleaned the room twice a day. Always greeted us in English and made eye contact.

Service in general: These people acted very frightened. Seemingly, they were at the point of not wanting to do anything in the way of customer service. Can I get milk? Can you make the drink better? Can I send this back? Can I have a drink not on the menu? Nope, never, you will never convince them to give you what you want, not even for money. Here are just two examples of how terrified the servers were to do anything besides serve exactly on the menu.

Example 1: Wife: Can I get a mimosa? Waiter 1: Not here try Tiger Bar. Wife: Can I get a mimosa? Tiger Bar Waiter: Not here try upstairs. Wife: Can I get a mimosa? Upstairs Bar: Not here. Only Tiger Bar has champagne. Wife: Can I get Champagne? Tiger Bar Waiter: Yes. Wife: Can I get Orange Juice? Tiger Bar Waiter: Yes. Wife: Can I get both and an extra cup?

Example 2: Me: I think you gave those kids our alcoholic Mojito and us a non-alcoholic one. Waitress: No. Me: I’m pretty sure, because this does not taste like it has alcohol, and those kids seem really happy. Waitress: No, not possible, maybe it’s just weak. Me: Maybe, can you ask them? You brought them out in the same hand, maybe you made a mistake? Waitress: No Me: Maybe you should before they drink all that alcohol. I will buy myself a new one. Waitress: No, it’s not my fault. Me: Those kids are real young; I need to talk to the bartender. Bartender: It’s possible; we made a non-alcoholic Mojito and yours at the same time. Waitress: It’s not my fault, it’s his problem. Me: I will pay for a new drink, I don’t care! Kids under twelve should not have alcohol! Bartender: Here’s a new drink, sorry about that. Me: Whatever.

Disembarkation: Worse than embarkation. Make sure if you have any follow on transport departing before 4 p.m. you notify someone. We didn’t think we had to because our next transport was at 3 p.m. but we almost missed it. They held us in a waiting area from 8 a.m. until noon with no indication as to how long the process was going to take.

When your group is called, then your real journey begins. It is a free for all where only the strong survive. The baggage area is the only thing that is somewhat organized by color, but no assistance. Just scope out your bags and grab them and run to the free shuttle, because that thing is first come first serve, and people have been in line for longer than they would like to be.

Have I mentioned this is all taking place outside in the rain? Around the shuttle area, there is what appears to be a line, then another, then another, with no signs or personnel to sort anything out. We saw one lady in a uniform, and asked if we could walk to the monorail. She told us yes, it was 25 minutes walking. We had four pieces of luggage and it was raining, 25 minutes in that! Then a shuttle pulled up and all semblances of law and order broke down. People started charging towards the vehicle in a dead sprint. Jumping on the bus as people in the line screamed about unfairness in disgust. We followed suit and elbowed and muscled our luggage and bodies on the bus.

Fifteen minutes later we arrived at the monorail, so walking we now realized would have been a fatal mistake. At the monorail chaos persisted and a line stretching past the exterior fences was steadily growing. This line had no logic behind it and flowed in both directions, so it was more of a mob in transit. When you get to the front of this line, all while being rained on, pushed, and rolled over by rolling luggage, you will confront a automated ticket vendor. This is the bottleneck, as everyone has to fish out a euro coin to get a monorail ticket to get through the turnstiles with their luggage. Then you have to take two escalators to reach another mob at the top awaiting to get on a monorail. More pushing and shoving and you can finally start your hurried dash to the airport.

Overall: Beautiful ship, great itinerary. Children running rampant and no service to speak of led to a chaotic and stressful time. Highly unorganized and at sometimes dangerous, I believe with new management this ship could be truly great.
 
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