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Celebrity Infinity
Celebrity Infinity

Consistently recognized with five and six-star rankings as the highest-rated premium cruise line, Celebrity is committed to innovative design, impeccable service and unparalleled spa and dining offerings.

The new Celebrity Infinity cruise ship is itself a work of art. As you wade into the luxury of its design, you can appreciate the fine sensibility that went into choosing each decorative detail, painting, and sculpture . Enjoy Notes, a digital music library. Breathe in the scents of orange, lavender, and cinnamon in a relaxing aromatherapy session in the AquaSpa. At the Trellis Restaurant, you'll be served on fine china, with silver, white linen, and fresh flowers, while a quartet plays softly in the background. It's all part of the attentive, yet unobtrusive service you'll enjoy, a reminder that elegance and civility are not entirely of the past.

The Celebrity Infinity is an excellent choice for your luxury cruise ship vacation.
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Average Customer Rating
3.8 / 53.8 / 53.8 / 53.8 / 53.8 / 5
3.8 / 5

Average Rating based on 10 Reviews
Value For Money  3.78/5  (3.78)
Cabin Design  3.50/5  (3.50)
Entertainment  3.33/5  (3.33)
Fitness Center  3.86/5  (3.86)
Food Quality  3.70/5  (3.70)
Ship Maintenance  3.10/5  (3.10)
Spa  4.00/5  (4.00)
Specialty Restaurant  4.50/5  (4.50)
Staff and Service  4.44/5  (4.44)

Compared to averages for similar items
Value For Money  4.22/5  (4.22)
Cabin Design  4.08/5  (4.08)
Entertainment  3.74/5  (3.74)
Fitness Center  4.23/5  (4.23)
Food Quality  4.26/5  (4.26)
Ship Maintenance  4.09/5  (4.09)
Spa  4.00/5  (4.00)
Specialty Restaurant  4.25/5  (4.25)
Staff and Service  4.61/5  (4.61)

Last Update: March 29, 2010
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(Review ID: 448)
10 of 11 people found the following review helpful:
 
This was our second Celebrity cruise., October 29, 2010
Reviewer: monty
Pros: Our stateroom configuration was nice.
Cons: The food was not good and the room steward was the same.
Date of cruise: October 10th, 2010
Departure port: Fort Lauderdale
Region visited: Panama Canal
Cabin category: Inside
Cabin number: 2011
Found through: CruiseCompete.com,Cruise line website
Good for children: Yes
    
monty saw things this way
Cabin Design   4.00/5  (4)
Food Quality   2.00/5  (2)
Ship Maintenance   2.00/5  (2)

We've sailed on the Mercury (Alaska, May 2010) and the Infinity (Panama, October 2010). We had heard that the Celebrity line food was great by older seniors who'd sailed w/them quite a number of years ago.

Had to change our stateroom three times on the Mercury (water hammer vibrations) but wanted to give this line another chance. The Infinity food was not good; I had diarrhea while touring in Cartagena from either the fish from the dining room (only had a couple of small bites as it tasted fishy) or the breakfast that morning (bacon, wheat toast, oj). Dining room meal presentation was nice, but didn't taste right. Cold fruit soups were mostly what I ate as they were delicious.

Buffet was equally unappetizing - ate mostly just salads and yogurt because I didn't want to get sick again.

There was debris on our bathroom floor (ocean view on second deck) when we first checked in which stayed there until the eighth day. This was the first time in seven cruises that we had to continually ask the room steward for soap, shampoo, conditioner and ice. Also didn't care that after a turndown one night, my previously folded lounge clothes that I only wear in the room were spread out on the bed by the steward. This guy also said I should mark "excellent" on all his services.

Our waiter, Armand, and his assistant, Jacky (she was adorable and was always attentive to our needs, were wonderful.

My husband contracted pinkeye on the fifth night on the ship and also got sick. There were quite a number of passengers coughing (I mean really hacking!). Celebrity can't help passengers getting sick, but the pinkeye was a little suspect - our hands and fingers are rough and cracked from constant use of hand sanitizer and it still didn't help.

Overall, I don't think we'll be sailing with Celebrity soon.
 
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(Review ID: 349)
0 of 3 people found the following review helpful:
 
15-night Panama Canal, September 11, 2010
Reviewer: tcambron
Pros: Service and food top notch
Cons: Ship shows sign of aging
Date of cruise: 4/26/2009
Departure port: Fort Lauderdale
Region visited: Panama Canal
Cabin category: Outside
Cabin number: 2127
Found through: CruiseCompete.com,Cruise line website,Cruise community site,Cruise deal website,Email newsletters
Good for children: Yes
Good for teenagers: Yes
    
tcambron saw things this way
Value For Money   5.00/5  (5)
Cabin Design   4.00/5  (4)
Entertainment   4.00/5  (4)
Fitness Center   4.00/5  (4)
Food Quality   5.00/5  (5)
Ship Maintenance   1.00/5  (1)
Specialty Restaurant   4.00/5  (4)
Staff and Service   5.00/5  (5)

Embarkation: Very slow. There was an explosion on the pier so we had to wait in the terminal for one or two hours. Champagne offered on arrival. Someone escorted us to cabin and carried bag.

Ship showed age. Upholstered chairs had some ragged corners and carpet showed wear. All brass and metalwork shiny. Sufficient elevators - seldom crowded and hardly ever had to wait. Main theater was well designed with three levels and with no posts or obstructed views. Other public areas were very nice.

Cabin: 170 sq ft. Had two extra beds that were stored in ceiling. Did not have flat-screen TV. Small couch, and small glass table. One chair and stool. Ghirardelli chocolates at night. TV channels limited. TV movies were pay-per-view. TV had interactive channels with account info, room service, pay-per-view movies ($10), etc. Program delivered when cabin cleaned. Newspaper at Guest Relations. In-room refrigerator. Terrycloth robes provided free. Heard noises from hall and from neighbors.

Library: Two levels with fair amount of books. Honor system sign out. Each morning had sudoku and crossword at Reception desk. No prizes.

Fitness center: Excellent. Many treadmills (8?), ellipticals (8?), stair climbers (3?) and stationary bikes (6?). All had TVs and heart rate monitors. 12-15 weight machines - new and very good.

Internet cafe: Did not use. Looked like 10-15 terminals. Cost with small package was $.53 per minute.

Movie theater but selection of movies was poor. Had two or three children's movies even though there were only a couple of kids on the ship. Most other movies we had not heard of.

Entertainment: Singer Jordan Bennett was excellent. Comedian was good. Magician/comedian very good. Singer Jamala was good. Harmonica player was surprisingly good. Did not go to production shows. Bands were very good but house orchestra was not. Many activities. Golf putting poorly organized and only held once. Did not go to any trivia. Cruise director was visible and okay.

Coffee: Fair - good at Cova Cafe but was $3.45 for Americano. Did not order cappuccino in restaurant

Large ship (1,950 passengers) - no lines, easy to get around, fast convenient elevators. Extremely clean.

Smoking area well defined and outside. Not a problem.

Few announcements - could not hear any announcements in cabin. Noon captain's talk. nly a few announcements were in multiple languages.

Room service - did not use

Dining room nice - two levels - sat on side with window at table for 10 - not too noisy - first seating. Waiter Rodel called us by name. Bus boy remembered to bring iced tea. Excellent service. Salad dressing spooned on by bus boy. Ate dinner one night in Oceanview Grill - service good - expected tip $2 pp - order from menu with a daily special, tablecloths.

SS United States specialty restaurant $30pp - did not go.

Food very good - service excellent had escargot two nights, lobster only one. Bread was outstanding. Hot and cold soups both good.

Oceanview Buffet (Lido) good for breakfast had multiple stations with cooked-to-order omelets and fried eggs. A station with waffles, crepes and fresh fruit. An Asian breakfast station. Sticky buns. Plenty of coffee/tea stations. Excellent food. Lunch had pizza, pasta bar, stir fry, hamburgers, hot dogs, tacos, salad bar. Great variety. Layout excellent so that lines were short. No problem finding seats. Waiters seldom refilled coffee and never drinks. Occasionally helped with trays.

No fresh squeezed orange juice.

Aqua Spa Cafe good for healthier choices at lunch and breakfast - egg white omelets, meat free tacos, fruit, etc.

Ice cream free.

Late night snacks but we did not go.

Cabin steward excellent - introduced himself at beginning of cruise. Often saw him in hall and he always smiled and spoke.

Library okay - did not have prizes for trivia.

Photographers annoying - Had a large staff and were very intrusive.

Captain was Greek and spoke well at three occasions where we saw him.

Conservatory with flowers. Priest said daily mass in cinema. Four hot tubs. Paddle ball and basketball court. No galley or bridge tours (security) Disembarkation very slow. Boarding cards did not have picture ID - had to carry photo ID off and on ship.

Enrichment series lectures with Bob McAlwee, former NFL official, very interesting. Dr. Hall's lectures on history, etc. boring.

Service excellent. Crew seemed genuinely happy and eager to please.

Tenders were dirty and seats in need of repair.

Got chintzy tote bag.

Wine and drinks expensive - $7-9 and $6.50-7 (for high ball) Casino fairly large. Texas hold'em tournaments $60. For 10 players paid $300/$200.
 
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(Review ID: 260)
0 of 8 people found the following review helpful:
 
Great ship., September 1, 2010
Reviewer: Fran
Pros: I love the Celebrity staff on board the ship. They are great!
Cons: None
Date of cruise: October 2009
Departure port: New Jersey
Region visited: Bermuda
Cabin category: Balcony
Cabin number: 5260
Found through: CruiseCompete.com
Good for children: No
Good for teenagers: No
    
Fran saw things this way
Value For Money   5.00/5  (5)
Cabin Design   4.00/5  (4)
Entertainment   4.00/5  (4)
Fitness Center   5.00/5  (5)
Food Quality   5.00/5  (5)
Ship Maintenance   5.00/5  (5)
Spa   5.00/5  (5)
Specialty Restaurant   5.00/5  (5)
Staff and Service   5.00/5  (5)

Every time we sail onCelebrity it is just fabulous. This ship is no exception.
 
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(Review ID: 159)
8 of 9 people found the following review helpful:
 
We were very impressed and will definitely sail on the Infinity again., August 10, 2010
Reviewer: abbottcove
Pros: The specialty restaurant made the BEST beef wellington just for us.
Cons: Cleaning with bleach got on my clothing.
Date of cruise: January, 2009
Departure port: Valparaiso, Chile
Region visited: South America
Cabin category: Balcony
Found through: Cruise deal website
    
abbottcove saw things this way
Value For Money   4.00/5  (4)
Cabin Design   4.00/5  (4)
Entertainment   5.00/5  (5)
Food Quality   5.00/5  (5)
Ship Maintenance   5.00/5  (5)
Spa   5.00/5  (5)
Specialty Restaurant   5.00/5  (5)
Staff and Service   5.00/5  (5)

We spent two weeks on board the Celebrity Infinity and found it to be superb. The boat was clean, the staff were friendly. In the main dining room, our server's assistant was new and made a few mistakes, but it was no big deal and we worked with him.

The specialty restaurant we went to four times because the food was truly a step above the main dining room, which isn't to say that the main dining room food was mediocre at all, we just prefer the fine dining and intimacy of a small restaurant. They always gave us the table we requested and even prepared dishes for us which we requested in advance.

The boarding process was quick and embarkation was also. We truly enjoyed the nightly entertainment as well. This is a great ship.
 
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(Review ID: 82)
4 of 4 people found the following review helpful:
 
Fun family Alaskan cruise, July 3, 2010
Reviewer: magpie
Pros: Entertainment, specifically the Celebrity dancers, were excellent
Cons: Service was plus (wait staff) / minus (cabin steward)
Date of cruise: June 11, 2010
Departure port: Seattle
Region visited: Alaska
Cabin category: Balcony
Cabin number: 7175
Found through: CruiseCompete.com,Cruise line website,Cruise community site
Good for children: Yes
    
magpie saw things this way
Value For Money   4.00/5  (4)
Cabin Design   4.00/5  (4)
Entertainment   5.00/5  (5)
Fitness Center   5.00/5  (5)
Food Quality   4.00/5  (4)
Ship Maintenance   4.00/5  (4)
Staff and Service   4.00/5  (4)

We are a family of four: Me (mom), DH (dad), DD (big sister, age 10) and DS (little brother, age 6). This was our third and seventh cruise; you can figure out who missed out on prior cruises by not being born yet (well, fourth if you count in utero)!

This was the second time to Alaska, last was in 2002 on NCL. This was actually a last minute decision because our vacation time has been tied up elsewhere; our last cruise was a Baltic cruise in 2007 (I know there are some cruise enthusiasts out there, snorting in disbelief that we were able to abstain for 3 years!). DH and DD had just been lamenting how much they missed cruising when Celebrity’s exciting deals called out to me, and we were lucky to get a quad balcony cabin.

Infinity first sailed in 2001, and while the grand foyer still looks grand, and most of the public areas were still quite nice, we definitely found wear and tear in our stateroom. There are still bulky televisions (I imagine when the rooms are refurbished, they will surely exchange these for flat screens) and our TV was so used it was missing the button for the down volume which could then only be controlled by the remote.

We had four broken drawers; two in the closet and and two on the nightstand, that ran the gamut from not gliding smoothly to being just darn stuck such that you needed to yank hard to dislodge it. We did have service personnel come try to fix it but it never opened as smoothly as the nonbroken drawers. The pillows were so flat we needed to ask our room steward (when he eventually showed up) for extra pillows. You needed two to equal one regular pillow. To his credit, he was able to find us enough pillows. Maybe all the real pillows live in the suites or concierge cabins.

Another place that just looked old was the bathroom; specifically the toilet seat and the shower stall. One positive in the shower that I have always liked is the adjustable height on the shower spray and that the spray itself can be removed, very handy for those kids’ showers!

I will have to comment on the service here. This is the first Celebrity cruise (had two prior) that I did not feel treated “famously.” I’m not sure how much this has to do with the policy of automatic gratuities, because on our previous cruises, gratuities were given out individually at the end of the cruise. With all the hullaballoo about working 24/7, months on end without a break, we’ve never wanted to subtract from the gratuities (and we usually figure the basic gratuity into the cost of the cruise already), but honestly, this was the first cruise we have been on that rather than adding on extra, we would have been a little tempted to take away!

There were notable exceptions: Graeme Kelleher, our Captain’s Club host who was very gracious and went out of his way to help us, making for a very memorable cruise experience for our entire family, and Sue, in future cruise sales, who worked darn hard but could not find us a 2011 cruise compatible with our schedule and budget, and our waiter Nyoman who showered attention on the kids (sometimes we felt detrimentally, like in Juneau when we had wanted to eat and head back out quickly, though I also think DD and DS reminded him of his three children back home in Indonesia), there did not seem to be the standout service I recall on our previous X cruises.

I particularly did not feel that our cabin steward was as meticulous as those with our previous cruises. Although he was friendly, ultimately, he was merely satisfactory, based on a number of little things. We chalked the initial deficits to him having just returned from vacation (he said he just got back on, and a colleague had prepared our cabin). Clearly, we were a quad cabin, but the bathroom towels were prepared for two. Because DH, DS and DD went to the pool the first day, I asked for the proper amount of towels, and I had to ask not once but twice, and when they still did not show up, DH had to get some pool towels to use as bath towels. The cotton balls and Q tips were nearly empty, there were only thyree (of the expected four) glasses in the bathroom (and this remained so throughout the cruise despite my requesting twice for an additional one), there was residual soap scum in the wire soap holder (this was before we used the shower, and I eventually cleaned it off myself after seeing it untouched the second day, ugh!), and the cabin was missing its umbrella (I was told not to worry, I won’t be charged, but how did that help me in rainy Ketchikan?).

Forgive my pettiness, but he seemed also stingy on the toiletries; did he forget we were four taking a shower regularly? When I am on vacation, I shouldn’t have to keep the shampoo and conditioner upside down and then keep slapping its behind to get the very last dabs out. He also forgot to give us our Fun Factory daily schedule for the next day twice. And then this last affront: he forgot our turndown chocolates two nights!! One night, we caught him in the hallway, but the other, all we could do was mourn the loss.

Also, in the middle of the cruise (we neglected to notice this earlier now that lifejackets are no longer required for the muster drill), DH noticed we only had three life jackets, of which only one was a child life jacket, in our cabin. Oops. But how can we choose when both children are our favorite?

Bottom line on our stateroom aside from the annoyances above is that we were happy to have a balcony (appreciated it most on the Tracy Arm Fjord day) and it was roomy enough where we did not feel crowded despite housing four persons. This will likely change as the kids get bigger.

One of our reasons we like Celebrity is the dinners in the MDR. This time around, the food was still good but not exceptionally so as we remembered. Presentation was always beautiful (we took one of the interesting galley tours where we saw how the waiters have pictures of how the plates should look) but tastewise not overwhelmingly fabulous. Several examples: the New York strip we had one night, medium rare, was quite tough, braised short ribs and lamb shank on different nights were both tender but flavor just not robust, lobster tail was distastefully chewy, ahi was cooked too much and there was a sadly overpowering BBQ glaze on an otherwise wonderful sea bass. There were several dishes that we enjoyed: “Mamma’s” pork chops, petite filet mignon and rack of lamb were all done very well. I liked that there was a standard menu you can choose from every night if you do not find anything you like on the daily menu (though this was not an issue for us).

I already mentioned that our waiter did a superb job, the only thing I can fault him on is that sometimes he spent too much time at other tables (such as chatting with the next table after they had finished their dessert while we were long done with our meal and waiting patiently for plates to be cleared and the dessert menu to be presented). The attention he lavished on the children was appropriately at the end of the meals, but again, on certain nights, this hindered our making a quick getaway. Our assistant waiter was adequate; while he remembered the kid’s chocolate milk every night, he kept forgetting we adults like iced tea, but was speedy and attentive when we reminded him. A novelty was the daily appearance of our assistant maitre d' Andrew; on our previous cruises, we usually saw the assistant maitre d’ at the beginning of the cruise and then never again (perhaps at the end, I do not recall). Andrew appeared every evening to wish us bon appetit. Most of our dinners were in the Trellis/MDR, though we also tried the sushi and curries in the Oceanview Café a few times. AquaSpa café had lighter fare that we had for lunch a few times, and there were tasty wings with the standard fries and onion rings at Breezes Poolside Grill the kids had a few times. However, my absolute favorite item to indulge in on the entire cruise was . . . litchi ginger sherbet! It was so delicious; I became a gigantic fan!! The mango ginger sherbet came in second.

The Fun Factory was a blast for DD on our Mediterranean cruise on the Constellation in 2003; in retrospect, this was all due to Steve from Canada, who was undoubtedly the class clown all through his school years. His zaniness made it difficult for us to coax her off the ship! On the Century in 2007 and this last time on the Infinity, while the staff were very nice and indisputably friendly, both DD and DS were less inclined to spend long periods in the FF, DS stating because he could not go into the ballpit at will (needed to wait for free play) and that there were too many other children (!). I think he also was not as enthused because the group encompassed ages 3 to 8 though there is a distinction between the younger Shipmates and older Cadets. On this particular cruise, we were told there were 299 children on board (vs about 130 on the cruise prior). There is now a VIP program, on this 7-day cruise costing $100, where your child has unlimited access to the paid portions of FF (such as lunch/dinner/slumber parties which is otherwise $6/hour when in port). Apparently, they also get a bag of goodies (backpack, t shirt, etc) and a tour of the bridge and backstage theater. One thing I was NOT comfortable with was that DD in the Ensign group (ages 9 to 11) could wander about the ship in supposedly a group of at least 3 unsupervised by FF staff for up to an hour at a time during certain activities (I did not give permission). Even though the ship is confined, we are talking about strangers everywhere, with unknown backgrounds and intentions; as a parent, you can instruct your child to never enter someone else’s stateroom, but how can you possibly predict all the scenarios that a child predator could use to lure your child?

That dreary business aside, I will have to say the MOST fun we had on the cruise was on the family scavenger hunt through the Fun Factory, when we were running around the ship trying to gather materials. A big thank you to our new friends Gus D. L. from Arizona who was stationed in the bay area a few years back (I hope it is Gus, I cannot quite read your signature!) and Cherie A. from California (you have beautiful penmanship) who gave us one point each with your signatures!

We (yes, including the kids!) thought the shows were elaborate and top notch! The Celebrity Infinity dancers were in three shows: iBroadway, Boogie Wonderland, and Celebrate the World, and all were very impressive. Ronn Lucas, the truly world famous ventriloquist, was excellent; hilarious and hugely entertaining. There was also Dale Scott, a magician whose tricks were good but following Ronn Lucas’ humor, his jokes fell flat.

There is a new (to us, not around on our last X cruise in 2007) program called Celebrity Life, of lectures/events on areas of interest, including Renew (health, longevity, fitness, etc ), Savor (food, cooking, wine, galley tour), and Discover (learning, with naturalist speakers, dance lessons) that seemed a worthwhile addition to their programs (of course, some were just redressed, since there have always been dance lessons, speakers, health talks). We attended a few of the Savor activities; found the galley tour very interesting, especially the astounding (okay, maybe not) quantities of food consumed on a typical cruise.

Exercise wise, DH liked to run on the top deck in the am; I liked the elliptical and stationary bicycle in the gym. It was never too crowded in the gym in that there always seemed to be a machine available (though maybe not your top choice), even on the at sea days.

Several other points: Satellite TV had Cartoon Network as the only kids channel; worked out well on the first at sea day when DD was uncharacteristically seasick and did not want to get out of bed. Library suprisingly well stocked; I read Mary Higgins Clark’s "The Shadow of Your Smile" and started Harlan Coben’s "Caught," both very recent releases.

Because of allergies and sensitivity, we really like Celebrity’s current smoking policy, so were disappointed to smell cigarette smoke while we were cruising Tracy Arm Fjord wafting from another balcony. Sad that some smokers can be so disrespectful of policy and their fellow passengers.

Several times when I needed to call guest relations, it seemed that it took a long time before the call was eventually answered.

It seemed that the Infinity had the best berth in both Ketchikan and Juneau.

In summary, I’m very grateful circumstances worked out as it did such that we were able to go on this Alaskan cruise, and despite my mild disappointment, overall I remain happy with Celebrity. For families, cruising is a great value, and what I have always loved about traveling with our kids on a cruise (especially in Europe) is not needing to pack and unpack while enjoying the opportunity to see multiple places as well as having the option of the Fun Factory if the kids choose not to explore the port with us.
 
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