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Average Customer Rating
3.9 / 53.9 / 53.9 / 53.9 / 53.9 / 5
3.9 / 5

Average Rating based on 5 Reviews
Value For Money  4.20/5  (4.20)
Cabin Design  4.60/5  (4.60)
Entertainment  3.20/5  (3.20)
Fitness Center  2.33/5  (2.33)
Food Quality  4.40/5  (4.40)
Ship Maintenance  5.00/5  (5.00)
Spa  4.00/5  (4.00)
Specialty Restaurant  3.50/5  (3.50)
Staff and Service  4.20/5  (4.20)

Compared to averages for similar items
Value For Money  4.22/5  (4.22)
Cabin Design  4.78/5  (4.78)
Entertainment  3.25/5  (3.25)
Fitness Center  2.40/5  (2.40)
Food Quality  3.89/5  (3.89)
Ship Maintenance  5.00/5  (5.00)
Spa  4.25/5  (4.25)
Specialty Restaurant  3.67/5  (3.67)
Staff and Service  4.33/5  (4.33)

 
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ms Amacello
ms Amacello

The brand new MS AMACELLO cruise ship sets new standards in European river cruising and offers a number of features which no other European river cruise ship can match. The ship was designed and built in Holland by Europe's best ship builders and under the watchful eyes of Europe's top Caterers. Truly a remarkable ship and will make your cruise experience unforgettable.

Displaying Reviews: 1 - 5
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(Review ID: 760)
13 of 13 people found the following review helpful:
 
I’m pleased to say this line has it right, one of our best trips ever!, June 15, 2012
Reviewer: AShann72
Pros: Ambiance, food, ports
Cons: Lovely overall trip, no complaints
Date of cruise: 2012
Found through: AllThingCruise.com,CruiseCompete.com,Cruise line website,Email newsletters
Good for children: No
Good for teenagers: Yes
    
AShann72 saw things this way
Value For Money   5.00/5  (5)
Cabin Design   5.00/5  (5)
Entertainment   4.00/5  (4)
Fitness Center   4.00/5  (4)
Food Quality   5.00/5  (5)
Ship Maintenance   5.00/5  (5)
Spa   4.00/5  (4)
Staff and Service   5.00/5  (5)

My husband and I discovered the joys of river cruising a couple of years ago and recently took a cruise with AmaWaterways. This was our first voyage with them and I’m pleased to say this line has it right, one of our best trips ever!

My husband and I opted for Ama’s Rhine River via the Amacello. Being that this our first time with the line, I was a little nervous, but was very pleasantly surprised. It’s fairly new, tastefully decorated, and clean with quiet rooms and wonderful amenities. We stayed in a Category B room on the Violin Deck which had a French Balcony (most rooms do) and measured about 170 square feet. I found the accommodations to be spacious enough for the two of us, and thought the color scheme (kind of a dusky orange) to be restful and elegant. The room had a floor to ceiling window (making the room nice and light) and a bathroom with both a shower and tub. There’s internet access available ensuite, a flat-screen television, and good-sized wardrobe.

We enjoyed the food; there were lots of options for both my husband and myself. I am mostly vegetarian- and there were almost always good choices; rich and creamy vegetable soups, salads and fish. My husband, on the other hand, tried out heavier fare such dishes as lamb and bacon-wrapped filet and was very pleased overall. We both enjoyed the beers and wines that accompany the meals- they also make their own ice cream onboard.

Our itinerary included stops in Amsterdam, Cologne, Rudesheim, Strasbourg, Basel, Lucerne, Zurich. We both loved being able to take bikes off the ship and ride (Ama provides bikes and helmets onboard), letting us venture out and explore the region. We did this mostly on our own, although Ama does offer guided bike tours, too. My favorite port was Lucerne, where the old world flavor of Europe is so evident; the city has cobblestone streets, public spaces with gorgeous fountains, covered bridges and lively and colorful frescoes are everywhere. Another fun option is to take a cable car ride to the top of Mount Pilatus, which is the mountain which stands in majesty over the city.

I’d recommend this line and ship… we are already planning our next cruise with AmaWaterways, looking at the Christmas cruise that starts in Prague. Would love to hear from anyone who has taken this cruise!
 
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(Review ID: 590)
17 of 19 people found the following review helpful:
 
Not for me, May 22, 2011
Reviewer: ride
Pros: The cabin design was excellent and the views while sailing were fantastic
Cons: Bad tour guide; new chef not good; bad entertainment; powdered decaf coffee
Date of cruise: May 2011
Departure port: Amsterdam
Region visited: Europe
Cabin category: Outside
Cabin number: b216
Found through: CruiseCompete.com
Good for children: No
Good for teenagers: No
    
ride saw things this way
Value For Money   2.00/5  (2)
Cabin Design   4.00/5  (4)
Entertainment   1.00/5  (1)
Fitness Center   1.00/5  (1)
Food Quality   3.00/5  (3)
Ship Maintenance   5.00/5  (5)
Spa   3.00/5  (3)
Specialty Restaurant   3.00/5  (3)
Staff and Service   2.00/5  (2)

Our cabin was small but well designed,cat. B. The french balcony window was nice but we rarely opened it because of bugs. The linens were good quality. The soap and shampoo were poor. Bring your own. Good hairdryer. Laundry services were good and cheap. Food was fair. Not enough variety. Ice cream everyday for dessert was boring. The snacks were dull. The decaf coffee was a jar of Nestle powdered mix. The included wines were good and bad. German wines were better; French were bad. The included tours were mixed. We were left abandoned by guides in more than one port. The tour director didn't care. The entertainment was dull...and the piano player was awful. The scenery was beautiful. The weather was sunny. The people on board were very nice. The cabin service and the wait staff were good to fair. Some were great; some had poor attitude. AMA is not for me.
 
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(Review ID: 314)
4 of 10 people found the following review helpful:
 
Very good value for price as we booked through uet.com, September 8, 2010
Reviewer: steamer61
Pros: Very helpful staff and brand new ship
Cons: None
Date of cruise: May 20 2010
Departure port: Nuremberg
Region visited: Europe
Cabin category: Balcony
Found through: CruiseCompete.com,Cruise line website,Cruise community site,Cruise deal website,Email newsletters
    
steamer61 saw things this way
Value For Money   5.00/5  (5)
Cabin Design   5.00/5  (5)
Entertainment   5.00/5  (5)
Fitness Center   2.00/5  (2)
Food Quality   5.00/5  (5)
Ship Maintenance   5.00/5  (5)
Spa   5.00/5  (5)
Specialty Restaurant   4.00/5  (4)
Staff and Service   5.00/5  (5)

Our cruise was the "Legendary Danube" itinerary and we also booked the pre-cruise program in Prague which was well worth it. We arrived a day earlier and this was a good thing as it gave us time to unwind from a long flight.

This was our first river cruise and we liked the intimacy of a small boat where it was easy to get to know many of our fellow travelers. Our AMA cruise exeeded all expectations and we will certainly go on other river cruises again in the future.
 
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(Review ID: 290)
12 of 20 people found the following review helpful:
 
Beautiful ship with good service but rather uninteresting itinerary, September 4, 2010
Reviewer: tcambron
Pros: Ship design, cleanliness, and friendliness of the staff
Cons: Lower Danube itinerary far less interesting than Upper Danube.
Date of cruise: August 16, 2010
Departure port: Rousse, Bulgaria
Region visited: Europe
Cabin category: Balcony
Cabin number: 329
Found through: CruiseCompete.com,Cruise line website,Cruise community site,Cruise deal website
Good for children: No
Good for teenagers: No
    
tcambron saw things this way
Value For Money   4.00/5  (4)
Cabin Design   4.00/5  (4)
Entertainment   1.00/5  (1)
Food Quality   4.00/5  (4)
Ship Maintenance   5.00/5  (5)
Staff and Service   4.00/5  (4)

Amacello launched in 2008. Cabins were 170 sq. ft. which is larger than most riverboats but still crowded. We had a queen-sized bed, upholstered chair and a desk chair. French balcony is a full length operational sliding glass door with a railing on the outside.

Cabin amenities included an LCD monitor that could be used as a TV or a computer monitor. A keyboard and mouse could be used to access the free internet. There were a few instances when the internet was not available due to the terrain. The speed was slower than broadband at home but was acceptable. There were about 12 TV channels available including CNN and BBC. A variety of free movies could be accessed, including a fair number of new releases.

Free bottled water was available in the cabin and also at the gangway for each excursion. Two thick terrycloth robes and slippers were provided he bathroom was small but had a very nice shower with three shower heads and plenty of water pressure. There was adequate closet space with a large number of hangers. There was also a number of shelves.

All excursions were included and no optional excursions were offered. Except for one day when we passed through the Iron Gates and locks, there was an excursion every day.

Weather was very warm and sunny every day.

Coffee on ship was fair. Had a machine that made espresso, cappuccino, mocha, etc. No iced tea.

Ships capacity was 148 passengers but there were only 106 on our cruise. Three decks with cabins. A small elevator was available for those that had trouble with steps.

There was a small fitness room with a sauna, two treadmills (one broken) and a stationary bike. Never saw the fitness center being used. There was also a hot tub on the top deck. Four bicycles were available for passenger use, but we never saw them used.

Sue was our program director average at best. Could not understand her over the PA...she needed to speak louder and slower.

Crew on ship very friendly and were always busy.

Entertainment: A few nights of local entertainment folk dancers, folk singers, violin and piano player, and a lecturer on Eastern Europe politics and history. There was an onboard pianist that played every afternoon and evening.

No room service

Open seating in dining room local food, three choices for entre - one fish, one meat and one vegetarian. Usually two choices of appetizer, two choices for soup, and three choices for dessert. There were also some entrees available each day including steak and salmon. Food presented nicely. Unlimited free wine with different choices of white or red each night. Most wines were from local areas or Germany.

Service in restaurant good and friendly at dinner time, but was lacking for breakfast and lunch. Often long waits for coffee to be served and for waiter to take order. Had to remind waiter that we had not placed an order more times than not.

Cabin steward did not introduce herself. No ice in room, but ice machine was available near reception.

Cabin #329 was the second to the last cabin. While cruising, there was excessive vibration and noise. The four or five aft cabins should be avoided.

Library had good selection of paperback books that had been donated by passengers and some travel books.

Chocolates on pillow.

Ship clean and in excellent condition.

Bridge tour was offered.

Some nice little touches that were included were drinks and cold towels after excursions, a handwritten postcard sent to our home thanking us for cruising with AMA, chocolates on the bed at night like the big cruise ships and hard candy on reception desk.

Recommended gratuities was 12 Euros per day for crew and 3 Euros per day for cruise manager. That is about $20 per day which is definitely the highest recommended tip amount we have seen on a cruise. The gratuities are not automatically added to shipboard account as on most ocean cruises. You could either put cash into a envelope or fill out a form to add it to your onboard account.

Bar drinks were expensive ($7.20 for a cocktail, without tip included), weak and poorly made.

Embarkation: We arrived at the ship around noon and were warmly welcomed by the customer service desk and told that the cabins would not be ready until around 3 p.m. We were escorted into the lounge where hot hors doeuvres, cold drinks and coffee were available. The Hotel Manager came in and introduced herself and chatted for a few minutes.

The majority of the passengers (about 80 of the 106 on board) did a pre-cruise land tour that started in Istanbul. Their buses starting arriving about 2 p.m. Shortly thereafter, we were told that our cabins were ready and were escorted to the cabin.

Disembarkation: The process was similar to ocean cruises but due to the small size of the ship it was much smoother and easier. We filled out a form a few days prior to the end of the cruise with our post-cruise travel information. Our plan was to have a private guide pick us up at the ship at 10 a.m. for a tour of Budapest and a transfer to the airport. We were given color-coded tags for the luggage. The luggage had to be placed in the hallway after breakfast and before 8:30 a.m. as opposed to the night before which is common on ocean cruises. When the driver arrived, ship personnel carried our luggage from the ship to the van.

Ports - Bucharest, Romania; Rousse, Giurgiu, Vidin Bulgaria; Belgrade, Novi Sad Serbia; Vukovar Croatia; Mohacs, Pecs, Budapest, Hungary.
 
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(Review ID: 149)
14 of 19 people found the following review helpful:
 
Our recent Danube cruise was wonderful! Crew was thoughtful and friendly., August 3, 2010
Reviewer: jane44
Pros: I was impressed with organization of all activities and the helpful attitude.
Cons: Weather was very hot, crew preformed well and made everyone comfortable.
Date of cruise: July 12-19, 2010
Departure port: Budapest
Region visited: Europe
Cabin category: Outside
Cabin number: 107
Found through: Travel agent's web site
    
jane44 saw things this way
Value For Money   5.00/5  (5)
Cabin Design   5.00/5  (5)
Entertainment   5.00/5  (5)
Food Quality   5.00/5  (5)
Ship Maintenance   5.00/5  (5)
Staff and Service   5.00/5  (5)

I have recently returned from a wonderful cruise on the AMACELLO from Budapest to Neuremburg. It was a wonderful and comfortable seven days. From the moment we arrived, there was wonderful efficiency in the movement of people and activities. The ship was well designed and comfortable. The staterooms had great storage, packing and unpacking was made very easy and secure.

Excursions were well planned and we were given good pre-tour information. The weather was horribly hot and the staff was very thoughtful in having cool drinks and water readily available. here was sincere concern about the happiness and comfort of all passengers. We would very definitely recommend this cruise line and the Danube itinerary to others. It was a great experience.
 
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