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(Review ID: 142)
Location of cabin and dining room staff/food clinched the experience, July 31, 2010
Stateroom and dining room staff and quality of dining room food
A tad too focused on upselling rather than maintaining excellent service
saw things this way
Value For Money
Staff and Service
We'd just finished another seven-day cruise from Montreal to Boston one week earlier before boarding the Carnival Glory in New York for a quick three-day, four-night, visit back up the coast to Saint John, NB. Coming from a smaller Holland America ship to this one took a little getting used to although we'd booked two great verandah cabins (9287 and 9289) on Deck 9 (Lido) RHS. Cabins were roomy and only a 10-second walk to the main Lido deck and facilities through a mostly unused walkway.We had a late seating (8:15p.m.) The service was just incredible - timely, personal and professional with a team of three to help the family to enjoy the experience. The food was amazingly well cooked, tasty and with a high level of presentation. Five-star quality in my opinion. Coming back to the same four-seat table (414) meant no queues each night unlike other cruise lines. Soda cards worked well at $4 USD each child per day (plus taxes etc). Good choice of wines in the high $20-35 per bottle region which we thought was reasonable altough we also openly brought a bottle on board with us for our verandah afternoons. You could get a $95 USD collection of five bottles as a package if you wanted. Lots of good live music and entertainment suiting a range of tastes. Getting a chair was often difficult with around 3,600 on board so we tended to use them when available or chill on our verandah or at events when not.The ship showed no real swaying movement for the entire journey although you could feel more engine vibrations the lower the floor you were on. In-cabin dining for breakfast was convenient although things were missed and coffee was generally cold upon arrival. We started with basics to get us going and then went to the Lido for a more hearty breakfast after. Queues were often long so adjusting your eating times can pay off. Getting to our assigned dining room in the back of the ship was a little tricky and required a walk through the extensive casino area and then down a few back flights of stairs. Embarkation and disembarkation was extremely well handled and meant an easy start/finish to an overall good experience. Wide diversity in staff origins (57 countries) so that was also great to experience. Would personally sail on this ship again although my wife prefers the intimacy of the smaller Holland America ships and layouts.Our two young teenage sons were unfortunately just too young for the 15+ o2 club and a little old for the younger 8-12 club so didn't get to maximize the benefits of meeting others. But being only three days, it didn't much matter in the end.Onboard shopping was in the main reasonably priced although you need to know your local prices for things like watches, etc., before making impulse puchases.